Kingdom Hall Conferencing Terms and Conditions
1. Terms
By purchasing the conferencing service ("service"), you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing the service.
2. Rates per Auditorium (USA)
The first month is free. Note: Internet listeners are not billed and do not incur charges. Subscribers do not select a rate plan because calls are not limited, therefore the rate is based on the previous month's usage. Video only Kingdom Halls pay the base rate only ($7.50 per month).
3. Rates per Auditorium (Canada)
The first month is free. Note: Additional taxes may apply. Internet listeners are not billed and do not incur charges. Subscribers do not select a rate plan because calls are not limited, therefore the rate is based on the previous month's usage. Video only Kingdom Halls pay the base rate only ($10.00 per month).
4. Use License
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This license shall automatically terminate if you violate any of these restrictions and may be terminated by Powertunnel Communications at any time. While the number of listeners tuned into a given conference is not limited, Powertunnel Communications reserves the right to enforce temporary or long-term restrictions, especially in situations where enjoyment of the conferencing services by others may be impacted due to an overuse of system resources. Powertunnel Communications reserves the right to make the final decision about the method or software that will be used to connect your audio or video feed to the conferencing system. If you disagree with the method Powertunnel Communications has chosen to connect your audio or video to the conferencing system, you may terminate your service at any time. Powertunnel Communications understands, however, that you may have limited resources or specific reasons for wanting to use a certain method to connect the audio/video, and welcomes further discussion with the objective of finding a suitable solution.
5. Disclaimer
Powertunnel Communications makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Powertunnel Communications does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the service or materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site. However, Powertunnel Communications does make every effort to ensure that high availability and reliability are achieved, and that information is kept up-to-date.6. Limitations
In no event shall Powertunnel Communications be liable for any damages (including, without limitation, damages for loss of data, or due to business interruption,) arising out of the use or inability to use the service, even if Powertunnel Communications or a Powertunnel Communications authorized representative has been notified orally or in writing of the possibility of such damage. Again, Powertunnel Communications makes every effort to ensure that high availability and reliability are achieved, and that information is kept up-to-date. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
7. Payments and Refunds
Billing is done in advance, and calculated per auditorium (not per congregation). Multiple congregations may use the same service. The number of friends (under 20, up to 39, over 40) is determined based on actual usage during the one month free trial (and subsequently always during the month prior to billing). Thereafter, the usage level is reviewed from time to time (generally at the start of the billing cycle). After the one month free trial period, payments may be made online (on this website) or by cheque for a minimum payment period of six (6) months. An invoice may be requested by clicking "Support Request" on the left side of this page. Invoices are emailed to all recipients, unless a paper copy is requested (there is an administrative charge of $5 per invoice for paper invoices). Cheques are payable to Powertunnel Communications and may be mailed to this address. Customers who have prepaid, or are enrolled in a paid subscription service, may cancel their service at any time (no long-term contracts). They will receive a refund for the unused portion of their payment (complete months of unused service).
8. Security
Each congregation is responsible for its own security and should log into the account portal periodically to verify that only authorized listeners are using the service. Specific phone numbers can be blocked from using the service by accessing the account portal, and in rare cases the conference PIN number can be changed. Changing the PIN number has numerous implications (for example elderly and infirm ones may need to go through the authentication process again, also your audio/video transmission software or ATA box may need to be adjusted to reflect the PIN number change) therefore it is recommended that you discuss this step in detail with customer service before proceeding.
9. Revisions and Errata
The materials appearing on Powertunnel Communications's web site could include technical, typographical, or photographic errors. Powertunnel Communications does not warrant that any of the materials on its web site are accurate, complete, or current. Powertunnel Communications may make changes to the materials contained on its web site at any time without notice. Powertunnel Communications will make every effort to update the materials, and keep them up-to-date, but does not, however, make any commitment to update the materials. Errors and omissions may unfortunately occur.
10. Links
Powertunnel Communications has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Powertunnel Communications of the site or affiliation with the site. Use of any such linked web site is at the user's own discretion and risk.
11. Terms of Use Modifications
Powertunnel Communications may revise these terms of use for its web site and services at any time without notice. By using this web site and services provided by Powertunnel Communications you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
12. Governing Law
Any claim relating to Powertunnel Communications's web site and services shall be governed by the laws of the Province of Ontario without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site and Services.
Privacy Policy
Your privacy is very important. Accordingly, this Policy has been developed in order for you to understand the process of collecting, using, communicating and disclosing of personal information. The following outlines the privacy policy.
- Before or at the time of collecting personal information, the purposes for which information is being collected will be identified.
- If requested by an authorized MetroConf listener or Kingdom Hall subscriber, an audio recording of a meeting will be made and delivered electronically to that listener or Kingdom Hall subscriber. By default, no recordings are made or provided, except where a technical problem exists which a recording may help identify. If a Kingdom Hall subscriber requests that no recordings be made for its listeners, then no such recordings will be made or provided. If requested by a Kingdom Hall subscriber, all meetings at a particular location will be recorded and automatically delivered electronically to that Kingdom Hall subscriber.
- Personal information will be collected and used solely with the objective of fulfilling those purposes specified and for other compatible purposes, unless the consent of the individual concerned is obtained, or as required by law. For quality assurance purposes meeting audio (or video) may be monitored by a Powertunnel Communications staff member.
- Personal information will only be retained as long as necessary for the fulfillment of those purposes.
- Personal information will be collected by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- Personal information will be protected by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- Information about policies and practices relating to the management of personal information will be made readily available to customers upon request.
Business will be conducted in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.