Issue Resolution
2020-02-14 Normal system operation.Going forward outages will no longer be reported and the service will be provided on an "as is" basis. It is assumed that most Kingdom Halls have already complied with recent direction.
2020-02-13 For a number of weeks caller reports may not have been showing video viewers (and a small number of Internet listeners) as "connected" although they were in fact connected.The issue was resolved.
2020-02-12 Normal system operation.No issues to address.
2020-02-11 Video services were unavailable throughout the evening.The issue had to do with ongoing restructuring in an effort to consolidate servers and services.
2020-02-10 Normal system operation.No issues to address.
2020-02-09 Some choppiness was noted in the morning (EST) for Internet listeners.The issue has to do with an ongoing effort to scale back some of the services.
2020-02-08 Normal system operation.No issues to address.
2020-02-07 Normal system operation.No issues to address.
2020-02-06 Normal system operation.No issues to address.
2020-02-05 Internet listening for some listeners was interrupted shortly after 7:20 pm (EST). Service for affected listeners was restored at approx. 7:50 pm (EST).
2020-02-04 Normal system operation.No issues to address.
2020-02-03 Normal system operation.No issues to address.
2020-02-02 Normal system operation.No issues to address.
2020-02-01 Normal system operation.No issues to address.
2020-01-31 Normal system operation.No issues to address.
2020-01-30 Normal system operation.No issues to address.
2020-01-29 Normal system operation.No issues to address.
2020-01-28 Normal system operation.No issues to address.
2020-01-27 Normal system operation.No issues to address.
2020-01-26 Internet listening services were interrupted at 10:50 am (EST).. Service was restored at approx. 2:45 pm (EST).
2020-01-25 Normal system operation.No issues to address.
2020-01-24 Normal system operation.No issues to address.
2020-01-23 Video services were briefly interrupted at 10:20 pm (EST).This had to do with an ongoing restructuring in an effort to collapse various services.
2020-01-22 Several disruptions were noted throughout the evening.This had to do with an ongoing restructuring in an effort to start collapsing various services.
2020-01-21 Normal system operation.No issues to address.
2020-01-20 Normal system operation.No issues to address.
2020-01-19 Normal system operation.No issues to address.
2020-01-18 Normal system operation.No issues to address.
2020-01-17 Normal system operation.No issues to address.
2020-01-16 Normal system operation.No issues to address.
2020-01-15 Normal system operation.No issues to address.
2020-01-14 Normal system operation.No issues to address.
2020-01-13 Normal system operation.No issues to address.
2020-01-12 Normal system operation.No issues to address.
2020-01-11 Normal system operation.No issues to address.
2020-01-10 Normal system operation.No issues to address.
2020-01-09 Normal system operation.No issues to address.
2020-01-08 Normal system operation.No issues to address.
2020-01-07 Normal system operation.No issues to address.
2020-01-06 Normal system operation.No issues to address.
2020-01-05 A subset of Internet listeners experienced choppiness between 10:00 and 10:35 (EST).The issue was resolved at 10:35 (EST) after it was reported. Capacity is being redistributed.
2020-01-04 Normal system operation.No issues to address.
2020-01-03 Normal system operation.No issues to address.
2020-01-02 Normal system operation.No issues to address.
2020-01-01 Normal system operation.No issues to address.
2019-12-31 Video streams experienced frequent pauses until approx. 8:45 pm (EST).The issue was caused by increased demand for video services. Capacity is currently being increased.
2019-12-30 Normal system operation.No issues to address.
2019-12-29 Normal system operation.No issues to address.
2019-12-28 A small number of Kingdom Halls were affected by an earlier outage in the data center.The issue has now been resolved.
2019-12-27 Normal system operation.No issues to address.
2019-12-26 Normal system operation.No issues to address.
2019-12-25 Normal system operation.No issues to address.
2019-12-24 Normal system operation.No issues to address.
2019-12-23 Normal system operation.No issues to address.
2019-12-22 Normal system operation.No issues to address.
2019-12-21 Normal system operation.No issues to address.
2019-12-20 Normal system operation.No issues to address.
2019-12-19 Normal system operation.No issues to address.
2019-12-18 Normal system operation.No issues to address.
2019-12-17 Normal system operation.No issues to address.
2019-12-16 Normal system operation.No issues to address.
2019-12-15 Internet audio connections were affected between approx. 10:30 am and 11:20 am (EDT).The event was triggered by firewall policies and was resolved at the time of the incident. Further remedial steps will also be taken to permanently resolve the issue.
2019-12-14 Normal system operation.No issues to address.
2019-12-13 Normal system operation.No issues to address.
2019-12-12 Normal system operation.No issues to address.
2019-12-11 Normal system operation.No issues to address.
2019-12-10 The toll-free number at 844-221-2100 was unavailable until approx. 6:45 pm (EST).This was due to earlier work by the phone company. The issue is now resolved.
2019-12-09 Normal system operation.No issues to address.
2019-12-08 Internet listening became choppy at approx. 11:00 am (EDT).The issue was resolved after a server restart. Server capacity will also be increased.
2019-12-07 Internet listening was briefly unavailable at 7:00 pm (EST).The issue originated in the data center and has been resolved.
2019-12-06 Normal system operation.No issues to address.
2019-12-05 Normal system operation.No issues to address.
2019-12-04 Normal system operation.No issues to address.
2019-12-03 Internet listeners were grayed out in the report (appearing as not connected).The issue was investigated and resolved.
2019-12-02 Normal system operation.No issues to address.
2019-12-01 Normal system operation.No issues to address.
2019-11-30 Normal system operation.No issues to address.
2019-11-29 Normal system operation.No issues to address.
2019-11-28 Normal system operation.No issues to address.
2019-11-27 Normal system operation.No issues to address.
2019-11-26 Normal system operation.No issues to address.
2019-11-25 Normal system operation.No issues to address.
2019-11-24 Internet listeners experienced choppiness in the morning and in the early part of the afternoon.The issue was isolated in the early part of the afternoon and resolved after a server restart. Further work will be done to determine the exact cause of the issue.
2019-11-23 Normal system operation.No issues to address.
2019-11-22 Normal system operation.No issues to address.
2019-11-21 Normal system operation.No issues to address.
2019-11-20 Normal system operation.No issues to address.
2019-11-19 Normal system operation.No issues to address.
2019-11-18 Normal system operation.No issues to address.
2019-11-17 A small number of Kingdom Halls experienced choppiness during the morning meeting.The issue had to do with load distribution and has been resolved.
2019-11-16 Normal system operation.No issues to address.
2019-11-15 Normal system operation.No issues to address.
2019-11-14 Normal system operation.No issues to address.
2019-11-13 Normal system operation.No issues to address.
2019-11-12 A small number of Kingdom Halls experienced chopiness between 7:30 pm and 8:00 pm (Eastern).The issue had to do with increased load on one server and was resolved by a redistribution of the workload.
2019-11-11 Normal system operation.No issues to address.
2019-11-10 Normal system operation.No issues to address.
2019-11-09 Normal system operation.No issues to address.
2019-11-08 Normal system operation.No issues to address.
2019-11-07 Kingdom Halls using iMac computers to send the audio experienced connection problems until approx. 8:25 pm (Eastern).The issue had to do with the recent server migration and is now resolved.
2019-11-06 A small number of Kingdom Halls experienced intermittent issues.The issues had to do with a few adjustments in connection with a migration to a new data center which is now complete.
2019-11-05 A small subset of Kingdom Halls experienced an issue with telephone tie-ins (not Internet listening).The issue was related to a server migration under way due to problems with the current data centre.
2019-11-04 Internet listening was affected until approx. 8:30 pm (Eastern).Only a small number of Kingdom Halls had meetings on Monday night, therefore the impact was minimal. The issue was most likely related to Sunday's outage.
2019-11-03 A server required a restart at approx. 1:15 pm (Eastern). The web server was affected and new phone connections were affected for approx. half an hour. Internet listening was restored at approx. 2:15 pm (Eastern).The issue originated with data center personnel and required a system restart.
2019-11-02 Normal system operation.No issues to address.
2019-11-01 Normal system operation.No issues to address.
2019-10-31 Normal system operation.No issues to address.
2019-10-30 Normal system operation.No issues to address.
2019-10-29 Internet listening was affected for a small number of Kingdom Halls until approx. 6:50 pm (Eastern).The impact was minimal and was resolved by a configuration adjustment.
2019-10-28 Internet listening was unavailable until approx. 7:00 pm (Eastern).The impact was minimal since few meetings take place on Mondays. The issue was resolved by a restart.
2019-10-27 Normal system operation.No issues to address.
2019-10-26 Normal system operation.No issues to address.
2019-10-25 Normal system operation.No issues to address.
2019-10-24 Normal system operation.No issues to address.
2019-10-23 Normal system operation.No issues to address.
2019-10-22 The toll-free access number was sending a busy signal at various times throughout the evening.The issue has been resolved with the carrier.
2019-10-21 Normal system operation.No issues to address.
2019-10-20 Normal system operation.No issues to address.
2019-10-19 Issues with video streaming were reported at approx. 12:00 pm (Eastern).The issue was resolved after a server restart.
2019-10-18 Normal system operation.No issues to address.
2019-10-17 The toll-free access number was sending a busy signal at approx. 9:00 pm (Eastern) and the website was also down at approx. the same time..The issue was traced to the upstream vendors and they have been contacted to resolve the issue.
2019-10-16 Some callers reported receiving busy signals for the main toll-free numbers.If you experience a busy signal on the main toll-free number please use 844-762-6196 as an alternate access number.
2019-10-15 Normal system operation.No issues to address.
2019-10-14 Normal system operation.No issues to address.
2019-10-13 Normal system operation.No issues to address.
2019-10-12 Normal system operation.No issues to address.
2019-10-11 Normal system operation.No issues to address.
2019-10-10 Normal system operation.No issues to address.
2019-10-09 Normal system operation.No issues to address.
2019-10-08 Normal system operation.No issues to address.
2019-10-07 Normal system operation.No issues to address.
2019-10-06 Internet listening was choppy until Noon (EDT).The issue was resolved after a server reboot.
2019-10-05 Normal system operation.No issues to address.
2019-10-04 Normal system operation.No issues to address.
2019-10-03 Normal system operation.No issues to address.
2019-10-02 Normal system operation.No issues to address.
2019-10-01 Normal system operation.No issues to address.
2019-09-30 Normal system operation.No issues to address.
2019-09-29 Some users may have received a warning about an expired security certificate in their browser.The certificate was immediately renewed.
2019-09-28 Normal system operation.No issues to address.
2019-09-27 Normal system operation.No issues to address.
2019-09-26 Normal system operation.No issues to address.
2019-09-25 Normal system operation.No issues to address.
2019-09-24 Normal system operation.No issues to address.
2019-09-23 Normal system operation.No issues to address.
2019-09-22 Normal system operation.No issues to address.
2019-09-21 Normal system operation.No issues to address.
2019-09-20 Normal system operation.No issues to address.
2019-09-19 Normal system operation.No issues to address.
2019-09-18 Normal system operation.No issues to address.
2019-09-17 Kingdom Halls sending audo through an ATA box or VoIP software (Zoiper) experienced a connection drop at approx. 8:20 pm (EDT).The interrupton was momentary and service was resumed within a few seconds.
2019-09-16 Normal system operation.No issues to address.
2019-09-15 Normal system operation.No issues to address.
2019-09-14 Normal system operation.No issues to address.
2019-09-13 Normal system operation.No issues to address.
2019-09-12 Normal system operation.No issues to address.
2019-09-11 Normal system operation.No issues to address.
2019-09-10 A number of Kingdom Halls sending audio using MP3 streaming experienced issues.The issue has been identified and resolved.
2019-09-09 Normal system operation.No issues to address.
2019-09-08 A small number of Kingdom Halls reported a problem with the caller report.The issue has been identified and resolved.
2019-09-07 Normal system operation.No issues to address.
2019-09-06 Normal system operation.No issues to address.
2019-09-05 Normal system operation.No issues to address.
2019-09-04 Normal system operation.No issues to address.
2019-09-03 A small number of meetngs experienced choppiness and an echo effect.The cause is being investigated.
2019-09-02 Normal system operation.No issues to address.
2019-09-01 Normal system operation.No issues to address.
2019-08-31 Normal system operation.No issues to address.
2019-08-30 Normal system operation.No issues to address.
2019-08-29 Normal system operation.No issues to address.
2019-08-28 Normal system operation.No issues to address.
2019-08-27 Normal system operation.No issues to address.
2019-08-26 Normal system operation.No issues to address.
2019-08-25 Normal system operation.No issues to address.
2019-08-24 Normal system operation.No issues to address.
2019-08-23 Normal system operation.No issues to address.
2019-08-22 Normal system operation.No issues to address.
2019-08-21 Normal system operation.No issues to address.
2019-08-20 One of the web servers was temporarily unavailable until 7:20 pm (EDT). A small subset of listeners was not able to hear the meetings until approx. 8:00 pm (EDT).The issues were corrected after they were reported. These issues and Sunday's issue are being investigated further.
2019-08-19 Normal system operation.No issues to address.
2019-08-18 One of the web servers was temporarily unavailable until 9:30 am (EDT).The issue was corrected after it was reported.
2019-08-17 Normal system operation.No issues to address.
2019-08-16 Normal system operation.No issues to address.
2019-08-15 Normal system operation.No issues to address.
2019-08-14 Normal system operation.No issues to address.
2019-08-13 Normal system operation.No issues to address.
2019-08-12 Normal system operation.No issues to address.
2019-08-11 Normal system operation.No issues to address.
2019-08-10 Normal system operation.No issues to address.
2019-08-09 Normal system operation.No issues to address.
2019-08-08 Normal system operation.No issues to address.
2019-08-07 Normal system operation.No issues to address.
2019-08-06 Normal system operation.No issues to address.
2019-08-05 Normal system operation.No issues to address.
2019-08-04 Normal system operation.No issues to address.
2019-08-03 Normal system operation.No issues to address.
2019-08-02 Normal system operation.No issues to address.
2019-08-01 Normal system operation.No issues to address.
2019-07-31 Normal system operation.No issues to address.
2019-07-30 Internet listening was affected until 7:40 pm (EDT) and video until 8:05 pm (EDT) due to an earlier networking issue.Service was restored after the issue was reported.
2019-07-29 Normal system operation.No issues to address.
2019-07-28 Normal system operation.No issues to address.
2019-07-27 Normal system operation.No issues to address.
2019-07-26 Normal system operation.No issues to address.
2019-07-25 Normal system operation.No issues to address.
2019-07-24 Normal system operation.No issues to address.
2019-07-23 Normal system operation.No issues to address.
2019-07-22 Normal system operation.No issues to address.
2019-07-21 In the afternoon (EDT) the web server could only be accessed with a www prefix (www.metroconf.com).The issue was resolved after a server reboot.
2019-07-20 Normal system operation.No issues to address.
2019-07-19 Normal system operation.No issues to address.
2019-07-18 Normal system operation.No issues to address.
2019-07-17 Normal system operation.No issues to address.
2019-07-16 Normal system operation.No issues to address.
2019-07-15 Normal system operation.No issues to address.
2019-07-14 Normal system operation.No issues to address.
2019-07-13 Normal system operation.No issues to address.
2019-07-12 Normal system operation.No issues to address.
2019-07-11 Normal system operation.No issues to address.
2019-07-10 Normal system operation.No issues to address.
2019-07-09 Normal system operation.No issues to address.
2019-07-08 Normal system operation.No issues to address.
2019-07-07 Normal system operation.No issues to address.
2019-07-06 Normal system operation.No issues to address.
2019-07-05 Normal system operation.No issues to address.
2019-07-04 Normal system operation.No issues to address.
2019-07-03 Normal system operation.No issues to address.
2019-07-02 Several Internet connection issues were reported at approx. 7:00 pm (EDT).The issues were promptly resolved.
2019-07-01 Normal system operation.No issues to address.
2019-06-30 Normal system operation.No issues to address.
2019-06-29 Normal system operation.No issues to address.
2019-06-28 Normal system operation.No issues to address.
2019-06-27 Normal system operation.No issues to address.
2019-06-26 A few auditoriums were still affected by yesterday's server restart.Full service is now restored.
2019-06-25 At about 9:25 pm (EDT) an unscheduled reboot of one of the servers was performed by data center personnel. The reboot was performed without notice. As a result some services were impacted, including video and Internet listening.Remediation is under way. Please check this page frequently for updates.
2019-06-24 Normal system operation.No issues to address.
2019-06-23 Normal system operation.No issues to address.
2019-06-22 Normal system operation.No issues to address.
2019-06-21 Normal system operation.No issues to address.
2019-06-20 Normal system operation.No issues to address.
2019-06-19 Normal system operation.No issues to address.
2019-06-18 Normal system operation.No issues to address.
2019-06-17 Normal system operation.No issues to address.
2019-06-16 Normal system operation.No issues to address.
2019-06-15 Normal system operation.No issues to address.
2019-06-14 Normal system operation.No issues to address.
2019-06-13 Normal system operation.No issues to address.
2019-06-12 Normal system operation.No issues to address.
2019-06-11 Normal system operation.No issues to address.
2019-06-10 Normal system operation.No issues to address.
2019-06-09 Normal system operation.No issues to address.
2019-06-08 Normal system operation.No issues to address.
2019-06-07 Normal system operation.No issues to address.
2019-06-06 Normal system operation.No issues to address.
2019-06-05 Normal system operation.No issues to address.
2019-06-04 Normal system operation.No issues to address.
2019-06-03 Normal system operation.No issues to address.
2019-06-02 Normal system operation.No issues to address.
2019-06-01 Normal system operation.No issues to address.
2019-05-31 Normal system operation.No issues to address.
2019-05-30 Normal system operation.No issues to address.
2019-05-29 Normal system operation.No issues to address.
2019-05-28 Normal system operation.No issues to address.
2019-05-27 Normal system operation.No issues to address.
2019-05-26 Normal system operation.No issues to address.
2019-05-25 Normal system operation.No issues to address.
2019-05-24 Normal system operation.No issues to address.
2019-05-23 Normal system operation.No issues to address.
2019-05-22 Normal system operation.No issues to address.
2019-05-21 Video services were unavailable until 7:40 pm (EDT).There was a configuration issue that was resolved shortly after it was reported.
2019-05-20 Normal system operation.No issues to address.
2019-05-19 Issues were noted with Internet listening.Most Internet listeners were able to connect in the morning (Eastern time) but problems developed in the afternoon until the early evening. Telephone listeners and video watchers were not affected. The issue was connected to a server replacement and is now resolved.
2019-05-18 Normal system operation.No issues to address.
2019-05-17 Normal system operation.No issues to address.
2019-05-16 Normal system operation.No issues to address.
2019-05-15 Normal system operation.No issues to address.
2019-05-14 Issues were reported with Internet listening and audio quality.The Internet listening issue was resolved once all connected listeners had finished listening. The other issue has to do with data center performance and will be resolved shortly.
2019-05-13 Normal system operation.No issues to address.
2019-05-12 Normal system operation.No issues to address.
2019-05-11 Normal system operation.No issues to address.
2019-05-10 Normal system operation.No issues to address.
2019-05-09 Normal system operation.No issues to address.
2019-05-08 Normal system operation.No issues to address.
2019-05-07 A small number of listeners were affected by an issue in one of the data centers.The issue has now been addressed.
2019-05-06 Internet listening was unavailable for part of the evening.A small number of listeners was affected. The issue had to do with a server replacement and is now resolved.
2019-05-05 Normal system operation.No issues to address.
2019-05-04 Normal system operation.No issues to address.
2019-05-03 Normal system operation.No issues to address.
2019-05-02 Normal system operation.No issues to address.
2019-05-01 Normal system operation.No issues to address.
2019-04-30 Normal system operation.No issues to address.
2019-04-29 Normal system operation.No issues to address.
2019-04-28 Normal system operation.No issues to address.
2019-04-27 Normal system operation.No issues to address.
2019-04-26 Normal system operation.No issues to address.
2019-04-25 Normal system operation.No issues to address.
2019-04-24 Normal system operation.No issues to address.
2019-04-23 Normal system operation.No issues to address.
2019-04-22 Normal system operation.No issues to address.
2019-04-21 Normal system operation.No issues to address.
2019-04-20 Normal system operation.No issues to address.
2019-04-19 Normal system operation.No issues to address.
2019-04-18 Normal system operation.No issues to address.
2019-04-17 Normal system operation.No issues to address.
2019-04-16 Internet listening services have been restored.No issues to address.
2019-04-15 Normal system operation.No issues to address.
2019-04-14 Due to a server failure in the data center Internet listening services are not available.Phone and video services are available. The issue is currently being addressed.
2019-04-13 Normal system operation.No issues to address.
2019-04-12 Normal system operation.No issues to address.
2019-04-11 Normal system operation.No issues to address.
2019-04-10 Normal system operation.No issues to address.
2019-04-09 Normal system operation.No issues to address.
2019-04-08 Normal system operation.No issues to address.
2019-04-07 Normal system operation.No issues to address.
2019-04-06 Video services were not available in the afternoon (EDT).A small number of Kingdom Halls having Saturday afternoon meetings may have been affected. The issue is now resolved.
2019-04-05 Normal system operation.No issues to address.
2019-04-04 Normal system operation.No issues to address.
2019-04-03 Normal system operation.No issues to address.
2019-04-02 Normal system operation.No issues to address.
2019-04-01 Normal system operation.No issues to address.
2019-03-31 A small number of phone numbers are still experiencing dropped calls after about 5 minutes.Please report dropped calls of 5 minute duration immediately to support@metroconf.com so that these can be forwarded to the carrier company. The carrier will only investigate these numbers if they are reported within 48 hours.
2019-03-30 Normal system operation.No issues to address.
2019-03-29 Normal system operation.No issues to address.
2019-03-28 Normal system operation.No issues to address.
2019-03-27 Normal system operation.No issues to address.
2019-03-26 Calls to 844-762-6196 were not going through until shortly after 8:00 pm (EDT).The issue was immediately addressed and resolved after it was reported.
2019-03-25 Normal system operation.No issues to address.
2019-03-24 Normal system operation.No issues to address.
2019-03-23 Normal system operation.No issues to address.
2019-03-22 Normal system operation.No issues to address.
2019-03-21 Normal system operation.No issues to address.
2019-03-20 Normal system operation.No issues to address.
2019-03-19 Normal system operation.No issues to address.
2019-03-18 Normal system operation.No issues to address.
2019-03-17 Normal system operation.No issues to address.
2019-03-16 Normal system operation.No issues to address.
2019-03-15 Normal system operation.No issues to address.
2019-03-14 Normal system operation.No issues to address.
2019-03-13 Normal system operation.No issues to address.
2019-03-12 Normal system operation.No issues to address.
2019-03-11 Normal system operation.No issues to address.
2019-03-10 Normal system operation.No issues to address.
2019-03-09 Normal system operation.No issues to address.
2019-03-08 Normal system operation.No issues to address.
2019-03-07 Normal system operation.No issues to address.
2019-03-06 Video viewers had an "audio-only" option and telephone listeners experienced issues throughout the evening. Many listeners were asked for their PIN numbers which they may not recall since their PIN numbers are generally saved.Internet and app listeners were not impacted. The issue appears to have been related to Tuesday's smaller outage. Off-hour maintenance has now fully restored service.
2019-03-05 Access to the toll-free access numbers was briefly interrupted at approx. 7:30 pm (EST).The issue was network related and service was quickly restored by data center personnel.
2019-03-04 Normal system operation.No issues to address.
2019-03-03 Normal system operation.No issues to address.
2019-03-02 Normal system operation.No issues to address.
2019-03-01 Normal system operation.No issues to address.
2019-02-28 Normal system operation.No issues to address.
2019-02-27 Normal system operation.No issues to address.
2019-02-26 Normal system operation.No issues to address.
2019-02-25 Normal system operation.No issues to address.
2019-02-24 Normal system operation.No issues to address.
2019-02-23 Normal system operation.No issues to address.
2019-02-22 Normal system operation.No issues to address.
2019-02-21 Normal system operation.No issues to address.
2019-02-20 Normal system operation.No issues to address.
2019-02-19 Normal system operation.No issues to address.
2019-02-18 Normal system operation.No issues to address.
2019-02-17 Normal system operation.No issues to address.
2019-02-16 Normal system operation.No issues to address.
2019-02-15 Normal system operation.No issues to address.
2019-02-14 Normal system operation.No issues to address.
2019-02-13 Normal system operation.No issues to address.
2019-02-12 Normal system operation.No issues to address.
2019-02-11 Normal system operation.No issues to address.
2019-02-10 Normal system operation.No issues to address.
2019-02-09 Normal system operation.No issues to address.
2019-02-08 Normal system operation.No issues to address.
2019-02-07 Normal system operation.No issues to address.
2019-02-06 Normal system operation.No issues to address.
2019-02-05 Recently a small number of phone calls have been dropping after 5 minutes.Support tickets will be opened with offending carriers.
2019-02-04 Normal system operation.No issues to address.
2019-02-03 Normal system operation.No issues to address.
2019-02-02 Normal system operation.No issues to address.
2019-02-01 Normal system operation.No issues to address.
2019-01-31 Normal system operation.No issues to address.
2019-01-30 Normal system operation.No issues to address.
2019-01-29 Normal system operation.No issues to address.
2019-01-28 Normal system operation.No issues to address.
2019-01-27 Normal system operation.No issues to address.
2019-01-26 An unconfirmed outage may have occurred in one of the data centers at approx. 10:40 am (EST) affecting Kingdom Halls streaming audio and video via the Internet.Data center personnel appear to have resolved the issue.
2019-01-25 Normal system operation.No issues to address.
2019-01-24 Normal system operation.No issues to address.
2019-01-23 Normal system operation.No issues to address.
2019-01-22 Normal system operation.No issues to address.
2019-01-21 Normal system operation.No issues to address.
2019-01-20 Normal system operation.No issues to address.
2019-01-19 Normal system operation.No issues to address.
2019-01-18 Normal system operation.No issues to address.
2019-01-17 Normal system operation.No issues to address.
2019-01-16 Normal system operation.No issues to address.
2019-01-15 Normal system operation.No issues to address.
2019-01-14 Normal system operation.No issues to address.
2019-01-13 Normal system operation.No issues to address.
2019-01-12 Normal system operation.No issues to address.
2019-01-11 Normal system operation.No issues to address.
2019-01-10 Normal system operation.No issues to address.
2019-01-09 Normal system operation.No issues to address.
2019-01-08 Normal system operation.No issues to address.
2019-01-07 Video services were partially unavailable until 8:40 pm (EST).The issue had to do with a new server installation. The issue is now resolved.
2019-01-06 Normal system operation.No issues to address.
2019-01-05 Normal system operation.No issues to address.
2019-01-04 Normal system operation.No issues to address.
2019-01-03 Normal system operation.No issues to address.
2019-01-02 Normal system operation.No issues to address.
2019-01-01 Normal system operation.No issues to address.
2018-12-31 Normal system operation.No issues to address.
2018-12-30 Normal system operation.No issues to address.
2018-12-29 Normal system operation.No issues to address.
2018-12-28 Normal system operation.No issues to address.
2018-12-27 Normal system operation.No issues to address.
2018-12-26 Normal system operation.No issues to address.
2018-12-25 Normal system operation.No issues to address.
2018-12-24 Normal system operation.No issues to address.
2018-12-23 Normal system operation.No issues to address.
2018-12-22 Normal system operation.No issues to address.
2018-12-21 Normal system operation.No issues to address.
2018-12-20 Normal system operation.No issues to address.
2018-12-19 Normal system operation.No issues to address.
2018-12-18 Normal system operation.No issues to address.
2018-12-17 Normal system operation.No issues to address.
2018-12-16 Normal system operation.No issues to address.
2018-12-15 Normal system operation.No issues to address.
2018-12-14 Normal system operation.No issues to address.
2018-12-13 Normal system operation.No issues to address.
2018-12-12 Normal system operation.No issues to address.
2018-12-11 Normal system operation.No issues to address.
2018-12-10 Normal system operation.No issues to address.
2018-12-09 Normal system operation.No issues to address.
2018-12-08 Normal system operation.No issues to address.
2018-12-07 Normal system operation.No issues to address.
2018-12-06 Normal system operation.No issues to address.
2018-12-05 Normal system operation.No issues to address.
2018-12-04 Internet listening was briefly unavailable at the start of meetings occurring at 6:30 pm (EST).The issue was resolved by a server reboot in response to a support request.
2018-12-03 Normal system operation.No issues to address.
2018-12-02 Normal system operation.No issues to address.
2018-12-01 Normal system operation.No issues to address.
2018-11-30 Normal system operation.No issues to address.
2018-11-29 Normal system operation.No issues to address.
2018-11-28 Normal system operation.No issues to address.
2018-11-27 Normal system operation.No issues to address.
2018-11-26 Normal system operation.No issues to address.
2018-11-25 Normal system operation.No issues to address.
2018-11-24 Normal system operation.No issues to address.
2018-11-23 Normal system operation.No issues to address.
2018-11-22 Normal system operation.No issues to address.
2018-11-21 Normal system operation.No issues to address.
2018-11-20 Normal system operation.No issues to address.
2018-11-19 Normal system operation.No issues to address.
2018-11-18 Normal system operation.No issues to address.
2018-11-17 Normal system operation.No issues to address.
2018-11-16 A network outage occurred in one of the US East data centers from approx. 19:30 (EST) to 20:00 (EST).Data center personnel have now fully restored connectivity.
2018-11-15 Yesterday's Internet listening issue reoccurred.The system was being closely monitored while the issue occurred and the cause is now isolated.
2018-11-14 A couple of Kingdom Halls reported an issue with the Internet listening (dropped connections).The issue is now resolved.
2018-11-13 Internet listening connections dropped at the start of the meetings (EST).The issue is now resolved.
2018-11-12 Normal system operation.No issues to address.
2018-11-11 Internet listening encountered an issue at noon (Eastern).The issue was due to increased demand and was immediately resolved after a support request was received.
2018-11-10 Normal system operation.No issues to address.
2018-11-09 Normal system operation.No issues to address.
2018-11-08 Normal system operation.No issues to address.
2018-11-07 Normal system operation.No issues to address.
2018-11-06 Some choppiness was observed. System operation was otherwise normal.The choppiness is being addressed. No other issues to address.
2018-11-05 Normal system operation.No issues to address.
2018-11-04 Normal system operation.No issues to address.
2018-11-03 Normal system operation.No issues to address.
2018-11-02 Normal system operation.No issues to address.
2018-11-01 Some choppiness was observed. System operation was otherwise normal.The choppiness issue is currently being addressed.
2018-10-31 Normal system operation.No issues to address.
2018-10-30 A brief network outage appears to have occurred at 8:00 pm (EDT), affecting some listeners. There is no reason to believe at this time that this is connected to Sunday's outage.The issue is being investigated. A recent acquisition of the data center by another company suggests that a network overhaul is underway. The situation is being monitored closely to evaluate the server performance and stability.
2018-10-29 Normal system operation.No issues to address.
2018-10-28 Various issues were observed from 10:00 am (EDT) to 4:00 pm (EDT) including audio quality issues, the absence of audio and failure to receive a call back. It appears that the majority of the listeners that called before 10:00 am did listen to a full meeting. However, those that called later were not able to connect.The issues were connected to the performance of a new server in a new data center. MetroConf takes such issues seriously and makes every effort to minimize the impact of server migrations. If you believe your meeting was severely impacted please click the Support link on the left side of metroconf.com and briefly describe the issue you experienced and whether or not multiple listeners were affected. A credit for a full month of service will be issued to Kingdom Halls that were severely impacted. Although service was restored in the latter part of the day, work will be performed on Monday to ensure that the service is fully operational by the evening and fully operational going forward.
2018-10-27 Normal system operation.No issues to address.
2018-10-26 Normal system operation.No issues to address.
2018-10-25 Some jitter (choppiness) was observed mostly between 7:30 pm and 8:00 pm (EDT).The situation was due to a new server migration and was quickly addressed with some choppiness remaining and is expected to be fully resolved by the next meetings.
2018-10-24 Normal system operation.No issues to address.
2018-10-23 Normal system operation.No issues to address.
2018-10-22 Normal system operation.No issues to address.
2018-10-21 The iPhone and iPad Listener app was not operational since Wednesday.Listeners were still able to use the browser on their iPhone or iPad. The issue was due to a new server migration and is now resolved.
2018-10-20 Normal system operation.No issues to address.
2018-10-19 Normal system operation.No issues to address.
2018-10-18 Normal system operation.No issues to address.
2018-10-17 Normal system operation.No issues to address.
2018-10-16 Normal system operation.No issues to address.
2018-10-15 Normal system operation.No issues to address.
2018-10-14 Normal system operation.No issues to address.
2018-10-13 Normal system operation.No issues to address.
2018-10-12 Normal system operation.No issues to address.
2018-10-11 Normal system operation.No issues to address.
2018-10-10 Normal system operation.No issues to address.
2018-10-09 Normal system operation.No issues to address.
2018-10-08 Normal system operation.No issues to address.
2018-10-07 Normal system operation.No issues to address.
2018-10-06 Normal system operation.No issues to address.
2018-10-05 Normal system operation.No issues to address.
2018-10-04 Normal system operation.No issues to address.
2018-10-03 Normal system operation.No issues to address.
2018-10-02 Some callers experienced choppiness.Remediation is currently underway.
2018-10-01 Normal system operation.No issues to address.
2018-09-30 Normal system operation.No issues to address.
2018-09-29 Normal system operation.No issues to address.
2018-09-28 Normal system operation.No issues to address.
2018-09-27 Normal system operation.No issues to address.
2018-09-26 Normal system operation.No issues to address.
2018-09-25 Normal system operation.No issues to address.
2018-09-24 Normal system operation.No issues to address.
2018-09-23 Normal system operation.No issues to address.
2018-09-22 Normal system operation.No issues to address.
2018-09-21 Normal system operation.No issues to address.
2018-09-20 Normal system operation.No issues to address.
2018-09-19 Normal system operation.No issues to address.
2018-09-18 Normal system operation.No issues to address.
2018-09-17 Normal system operation.No issues to address.
2018-09-16 At noon (Eastern) some numbers in Canada could not reach the toll-free numbers.The issue was apparently on the carrier side and was resolved by the carrier.
2018-09-15 Normal system operation.No issues to address.
2018-09-14 Normal system operation.No issues to address.
2018-09-13 Normal system operation.No issues to address.
2018-09-12 Some callers did not receive a call back.The issue was resolved after it was reported.
2018-09-11 Normal system operation.No issues to address.
2018-09-10 Normal system operation.No issues to address.
2018-09-09 Normal system operation.No issues to address.
2018-09-08 Normal system operation.No issues to address.
2018-09-07 Normal system operation.No issues to address.
2018-09-06 Normal system operation.No issues to address.
2018-09-05 Normal system operation.No issues to address.
2018-09-04 Normal system operation.No issues to address.
2018-09-03 Normal system operation.No issues to address.
2018-09-02 Normal system operation.No issues to address.
2018-09-01 Normal system operation.No issues to address.
2018-08-31 Normal system operation.No issues to address.
2018-08-30 Normal system operation.No issues to address.
2018-08-29 Normal system operation.No issues to address.
2018-08-28 Normal system operation.No issues to address.
2018-08-27 Normal system operation.No issues to address.
2018-08-26 Normal system operation.No issues to address.
2018-08-25 Normal system operation.No issues to address.
2018-08-24 Normal system operation.No issues to address.
2018-08-23 Normal system operation.No issues to address.
2018-08-22 Normal system operation.No issues to address.
2018-08-21 Normal system operation.No issues to address.
2018-08-20 Normal system operation.No issues to address.
2018-08-19 A small number of Kingdom Halls were affected by a server issue.The issue was resolved after a Kingdom Hall took some time to assist with troubleshooting.
2018-08-18 Normal system operation.No issues to address.
2018-08-17 Normal system operation.No issues to address.
2018-08-16 Normal system operation.No issues to address.
2018-08-15 Normal system operation.No issues to address.
2018-08-14 Normal system operation.No issues to address.
2018-08-13 Normal system operation.No issues to address.
2018-08-12 Normal system operation.No issues to address.
2018-08-11 Normal system operation.No issues to address.
2018-08-10 Normal system operation.No issues to address.
2018-08-09 Normal system operation.No issues to address.
2018-08-08 Normal system operation.No issues to address.
2018-08-07 Normal system operation.No issues to address.
2018-08-06 Normal system operation.No issues to address.
2018-08-05 Normal system operation.No issues to address.
2018-08-04 Normal system operation.No issues to address.
2018-08-03 Normal system operation.No issues to address.
2018-08-02 Normal system operation.No issues to address.
2018-08-01 The 45 minute call issue has been resolved by the service provider.No issues to address.
2018-07-31 Normal system operation.No issues to address.
2018-07-30 Normal system operation.No issues to address.
2018-07-29 A smaller number of calls were still capped at 45 minutes.The issue will be reported to the service provider on Monday in an effort to achieve a permanent resolution.
2018-07-28 Normal system operation.No issues to address.
2018-07-27 Normal system operation.No issues to address.
2018-07-26 Normal system operation.No issues to address.
2018-07-25 Yesterday's problem persisted throughout the evening.Communication with the service provider is ongoing in an effort to resolve the issue.
2018-07-24 Over the past few days some calls have been capped at 45 minutes.The service provider has indicated that the issue has been resolved.
2018-07-23 Normal system operation.No issues to address.
2018-07-22 Normal system operation.No issues to address.
2018-07-21 Normal system operation.No issues to address.
2018-07-20 Normal system operation.No issues to address.
2018-07-19 Normal system operation.No issues to address.
2018-07-18 An outage occurred in one of the data centers (start time approx. 7:00 pm EDT, ended approx. 8:30 pm EDT).The issue was network related and was beyond MetroConf's control or reach. Service provider data center personnel addressed the situation.
2018-07-17 Normal system operation.No issues to address.
2018-07-16 Normal system operation.No issues to address.
2018-07-15 Normal system operation.No issues to address.
2018-07-14 Normal system operation.No issues to address.
2018-07-13 Normal system operation.No issues to address.
2018-07-12 Normal system operation.No issues to address.
2018-07-11 Normal system operation.No issues to address.
2018-07-10 Normal system operation.No issues to address.
2018-07-09 Normal system operation.No issues to address.
2018-07-08 Normal system operation.No issues to address.
2018-07-07 Normal system operation.No issues to address.
2018-07-06 Normal system operation.No issues to address.
2018-07-05 Normal system operation.No issues to address.
2018-07-04 Normal system operation.No issues to address.
2018-07-03 Normal system operation.No issues to address.
2018-07-02 Normal system operation.No issues to address.
2018-07-01 Normal system operation.No issues to address.
2018-06-30 Normal system operation.No issues to address.
2018-06-29 Normal system operation.No issues to address.
2018-06-28 Normal system operation.No issues to address.
2018-06-27 Normal system operation.No issues to address.
2018-06-26 Normal system operation.No issues to address.
2018-06-25 Normal system operation.No issues to address.
2018-06-24 Normal system operation.No issues to address.
2018-06-23 Normal system operation.No issues to address.
2018-06-22 Normal system operation.No issues to address.
2018-06-21 Normal system operation.No issues to address.
2018-06-20 Normal system operation.No issues to address.
2018-06-19 Normal system operation.No issues to address.
2018-06-18 Normal system operation.No issues to address.
2018-06-17 As first reported on June 12, Microsoft's recent Windows update has disabed audio input devices in an effort to improve security.If problems with MP3 streaming persist, please contact customer support.
2018-06-16 Normal system operation.No issues to address.
2018-06-15 Normal system operation.No issues to address.
2018-06-14 Normal system operation.No issues to address.
2018-06-13 Normal system operation.No issues to address.
2018-06-12 A small number of Kingdom Halls using MP3 streaming were affected by a Microsoft Update (most likely including audio driver updates).Please be alert to any audio driver updates on your Windows system. You may need to reset the "Audio Device" setting in your MP3 streaming software and adjust the volume level in the Windows "Recording Devices" settings.
2018-06-11 Normal system operation.No issues to address.
2018-06-10 Normal system operation.No issues to address.
2018-06-09 Normal system operation.No issues to address.
2018-06-08 Normal system operation.No issues to address.
2018-06-07 Normal system operation.No issues to address.
2018-06-06 Normal system operation.No issues to address.
2018-06-05 Normal system operation.No issues to address.
2018-06-04 Normal system operation.No issues to address.
2018-06-03 Normal system operation.No issues to address.
2018-06-02 Normal system operation.No issues to address.
2018-06-01 Normal system operation.No issues to address.
2018-05-31 Normal system operation.No issues to address.
2018-05-30 Normal system operation.No issues to address.
2018-05-29 Normal system operation.No issues to address.
2018-05-28 Normal system operation.No issues to address.
2018-05-27 Normal system operation.No issues to address.
2018-05-26 Normal system operation.No issues to address.
2018-05-25 Normal system operation.No issues to address.
2018-05-24 Normal system operation.No issues to address.
2018-05-23 The toll-free number carrier company experienced data center technical difficulties for a brief period before 6:00 pm (Eastern).The impact was minimal and service was promptly restored by the carrier.
2018-05-22 Normal system operation.No issues to address.
2018-05-21 Normal system operation.No issues to address.
2018-05-20 Normal system operation.No issues to address.
2018-05-19 Normal system operation.No issues to address.
2018-05-18 Normal system operation.No issues to address.
2018-05-17 Normal system operation.No issues to address.
2018-05-16 Normal system operation.No issues to address.
2018-05-15 Normal system operation.No issues to address.
2018-05-14 Normal system operation.No issues to address.
2018-05-13 Normal system operation.No issues to address.
2018-05-12 Normal system operation.No issues to address.
2018-05-11 Normal system operation.No issues to address.
2018-05-10 Normal system operation.No issues to address.
2018-05-09 Normal system operation.No issues to address.
2018-05-08 Normal system operation.No issues to address.
2018-05-07 Normal system operation.No issues to address.
2018-05-06 For the extended program in Canada this weekend it should be noted that the system caps calls at 2 hours 15 minutes. Therefore some callers may have had to call back and reconnect near the end of the program.This issue does not occur during a meeting of normal duration. Calls are capped to prevent situations where phones are left off the hook (this often occurs). Internet listeners and viewers were not affected.
2018-05-05 Same as above.Same as above.
2018-05-04 Normal system operation.No issues to address.
2018-05-03 Normal system operation.No issues to address.
2018-05-02 Normal system operation.No issues to address.
2018-05-01 Normal system operation.No issues to address.
2018-04-30 Normal system operation.No issues to address.
2018-04-29 After a report was received it was found that since January every Saturday and Sunday telephone callers were being dropped at exactly 5:07 pm (Eastern).The issue affected a small subset of Kingdom Halls having afternoon meetings and had to do with a daily reboot of a key server. It has now been resolved.
2018-04-28 Same issue as above.Same issue as above.
2018-04-27 Normal system operation.No issues to address.
2018-04-26 Normal system operation.No issues to address.
2018-04-25 Normal system operation.No issues to address.
2018-04-24 Normal system operation.No issues to address.
2018-04-23 Normal system operation.No issues to address.
2018-04-22 Normal system operation.No issues to address.
2018-04-21 Normal system operation.No issues to address.
2018-04-20 Normal system operation.No issues to address.
2018-04-19 Normal system operation.No issues to address.
2018-04-18 Normal system operation.No issues to address.
2018-04-17 Normal system operation.No issues to address.
2018-04-16 Normal system operation.No issues to address.
2018-04-15 Video services were unavailable for a short period at approx. 10:00 am {EDT).The problem was resolved after a server reboot and further causes are beeing looked into.
2018-04-14 Normal system operation.No issues to address.
2018-04-13 Normal system operation.No issues to address.
2018-04-12 Normal system operation.No issues to address.
2018-04-11 Normal system operation.No issues to address.
2018-04-10 Normal system operation.No issues to address.
2018-04-09 Normal system operation.No issues to address.
2018-04-08 Normal system operation.No issues to address.
2018-04-07 Normal system operation.No issues to address.
2018-04-06 Normal system operation.No issues to address.
2018-04-05 Normal system operation.No issues to address.
2018-04-04 Normal system operation.No issues to address.
2018-04-03 Normal system operation.No issues to address.
2018-04-02 Normal system operation.No issues to address.
2018-04-01 Some listeners experienced problems with Internet listening.The cause is being determined.
2018-03-31 Same issue as above.Same issue as above.
2018-03-30 Normal system operation.No issues to address.
2018-03-29 Normal system operation.No issues to address.
2018-03-28 Normal system operation.No issues to address.
2018-03-27 Normal system operation.No issues to address.
2018-03-26 Normal system operation.No issues to address.
2018-03-25 Normal system operation.No issues to address.
2018-03-24 Normal system operation.No issues to address.
2018-03-23 Normal system operation.No issues to address.
2018-03-22 Normal system operation.No issues to address.
2018-03-21 Normal system operation.No issues to address.
2018-03-20 Normal system operation.No issues to address.
2018-03-19 Normal system operation.No issues to address.
2018-03-18 Normal system operation.No issues to address.
2018-03-17 A small number of Internet listeners could not connect to the morning meeting.The problem was resolved after it was reported.
2018-03-16 Normal system operation.No issues to address.
2018-03-15 Normal system operation.No issues to address.
2018-03-14 Normal system operation.No issues to address.
2018-03-13 Normal system operation.No issues to address.
2018-03-12 Normal system operation.No issues to address.
2018-03-11 The toll-free access numbers became briefly unavailable at 3:30 pm (Eastern)The issue had to do with one of the service providers and was quickly resolved after it was reported.
2018-03-10 Normal system operation.No issues to address.
2018-03-09 Normal system operation.No issues to address.
2018-03-08 Normal system operation.No issues to address.
2018-03-07 Normal system operation.No issues to address.
2018-03-06 Normal system operation.No issues to address.
2018-03-05 Normal system operation.No issues to address.
2018-03-04 Normal system operation.No issues to address.
2018-03-03 Normal system operation.No issues to address.
2018-03-02 Normal system operation.No issues to address.
2018-03-01 Normal system operation.No issues to address.
2018-02-28 Normal system operation.No issues to address.
2018-02-27 Normal system operation.No issues to address.
2018-02-26 Normal system operation.No issues to address.
2018-02-25 Normal system operation.No issues to address.
2018-02-24 Normal system operation.No issues to address.
2018-02-23 Normal system operation.No issues to address.
2018-02-22 Normal system operation.No issues to address.
2018-02-21 Normal system operation.No issues to address.
2018-02-20 Normal system operation.No issues to address.
2018-02-19 Normal system operation.No issues to address.
2018-02-18 Normal system operation.No issues to address.
2018-02-17 Normal system operation.No issues to address.
2018-02-16 Normal system operation.No issues to address.
2018-02-15 Normal system operation.No issues to address.
2018-02-14 Normal system operation.No issues to address.
2018-02-13 Normal system operation.No issues to address.
2018-02-12 Normal system operation.No issues to address.
2018-02-11 Normal system operation. Kingdom Halls subscribing to Video and Recording Services may encounter minor disruptions.Data center personnel have been performing "Meltdown and Spectre" updates today which are impacting video and recording services. No other issues to address.
2018-02-10 The caller report and listener pages were not correctly displaying up to approx. 10:30 am (Eastern).The issue was corrected shortly after it was reported at approx. 10:30 am (Eastern).
2018-02-09 Normal system operation.No issues to address.
2018-02-08 Normal system operation.No issues to address.
2018-02-07 Normal system operation.No issues to address.
2018-02-06 Normal system operation.No issues to address.
2018-02-05 Normal system operation.No issues to address.
2018-02-04 Normal system operation.No issues to address.
2018-02-03 Normal system operation.No issues to address.
2018-02-02 Normal system operation.No issues to address.
2018-02-01 Normal system operation.No issues to address.
2018-01-31 Normal system operation. KHAUDIO iMacs experienced a brief inability to connect prior to 7:30 pm (Eastern).The issue had to do with a configuration setting and was quickly resolved. No other issues to address.
2018-01-30 Normal system operation.No issues to address.
2018-01-29 Normal system operation.No issues to address.
2018-01-28 Normal system operation.No issues to address.
2018-01-27 Normal system operation.No issues to address.
2018-01-26 Normal system operation. Over the past few months one of the carriers has been capping some calls at 15 minutes.The problem has to do with a configuration issue at the carrier level. Please report these numbers to support@metroconf.com to have the calls handled by another carrier. No other issues to address.
2018-01-25 Normal system operation.The admin portal is now available.
2018-01-24 Normal system operation. The admin portal has been under maintenance due to increased demand but will be available shortlyNo other issues to address.
2018-01-23 Normal system operation.No issues to address.
2018-01-22 Normal system operation.No issues to address.
2018-01-21 A few callers did not get a call back at approx. 9:55 (Eastern). The toll-free numbers were not available for 20 minutes at 11:55 (Eastern).Callers that called again were immediately connected. The issues were identified and full service was promptly restored.
2018-01-20 Caller reports were not displaying accurately during the first half of the day. However, the listening service was not affected.The problem was attributable to a reboot performed by data center personnel to patch the so-called "Meltdown Spectre" problem. Service has been restored.
2018-01-18 Normal system operation.No issues to address.
2018-01-17 Connection problems appeared again with similarities to last week.It has been determined that the problems are not performance related. Other causes are being investigated and normal operation is expected for Thursday's meetings.
2018-01-16 Normal system operation.No issues to address.
2018-01-15 Normal system operation.No issues to address.
2018-01-14 Several services have been moved to a new data center on the weekend. However, in connection with the 10:00 am meetings (Eastern) a few problems persisted. Dropped calls and audio problems were experienced by some, and the web server was unavailable for a few minutes.Several services have already been distributed to a new data center. This process will continue into the new work week to ensure that the system is brought to a fully operational state by the start of Tuesday's high demand period commencing at 7:30 pm (Eastern).
2018-01-13 Some callers experienced silence for a few minutes at approx. 11:00 (Eastern).Maintenance and remedial work is in progress this weekend to ensure that the system is fully operational on Sunday.
2018-01-12 Normal system operation.No issues to address.
2018-01-11 A repeat of Tuesday's problem at the same time shortly before 8:00 pm (Eastern) with lesser severity than on Tuesday. Some callers needed to reconnect.It is believed that the cause may have to do with increased demand on the system and performance issues in one of the data centers. The cause is actively being investigated so that the system continues to operate smoothly and without interruption.
2018-01-10 Normal system operation.No issues to address.
2018-01-09 A server reboot caused disconnections shortly before 8:00 pm (Eastern).The cause is being investigated.
2018-01-08 Normal system operation.No issues to address.
2018-01-07 Intermittent problems were observed with the Kingdom Hall Caller Report.The issue was related to a new load balancing server and has been resolved.
2018-01-06 Normal system operation.No issues to address.
2018-01-05 Normal system operation.No issues to address.
2018-01-04 Normal system operation.No issues to address.
2018-01-03 Normal system operation.No issues to address.
2018-01-02 Normal system operation.No issues to address.
2018-01-01 Normal system operation.No issues to address.
2017-12-31 Normal system operation.No issues to address.
2017-12-30 Normal system operation.No issues to address.
2017-12-29 Normal system operation.No issues to address.
2017-12-28 Normal system operation.No issues to address.
2017-12-27 A few Internet listeners were cut off at about 8:20 pm (Eastern).The issue had to do with a server reboot by data center personnel, and was promptly resolved.
2017-12-26 Normal system operation.No issues to address.
2017-12-25 Normal system operation.No issues to address.
2017-12-24 At approx. 1:15 pm (Eastern) Kingdom Halls using KHAudio, Zoiper and ATA boxes were briefly disconnected and had to reconnect.The issue was caused by a server that needed to be rebooted. The issue was resolved.
2017-12-23 Normal system operation.No issues to address.
2017-12-22 Normal system operation.No issues to address.
2017-12-21 Normal system operation.No issues to address.
2017-12-20 Normal system operation.No issues to address.
2017-12-19 Some callers did not hear audio on the call back.The cause had to do with server firewall policies. It has now been corrected.
2017-12-18 Normal system operation.No issues to address.
2017-12-17 Normal system operation.No issues to address.
2017-12-16 Normal system operation.No issues to address.
2017-12-15 Normal system operation.No issues to address.
2017-12-14 Normal system operation.No issues to address.
2017-12-13 Normal system operation.No issues to address.
2017-12-12 Normal system operation.No issues to address.
2017-12-11 Normal system operation.No issues to address.
2017-12-10 As meetings started at 10:00 am (Eastern) some callers to the toll-free numbers were experiencing busy signals. Between 3:00 pm and 4:00 pm some listeners did not receive call backs.The issues were isolated to one server and have been corrected. It is recommended that callers not wait until the last minute, but call in several minutes before the meeting to avoid congestion. However, the system is designed to handle all calls even at peak capacity.
2017-12-09 Normal system operation.No issues to address.
2017-12-08 Normal system operation.No issues to address.
2017-12-07 Normal system operation.No issues to address.
2017-12-06 Normal system operation.No issues to address.
2017-12-05 Normal system operation.No issues to address.
2017-12-04 Normal system operation.No issues to address.
2017-12-03 Normal system operation.No issues to address.
2017-12-02 Normal system operation.No issues to address.
2017-12-01 Normal system operation.No issues to address.
2017-11-30 Normal system operation.No issues to address.
2017-11-29 Normal system operation.No issues to address.
2017-11-28 Normal system operation.No issues to address.
2017-11-27 Normal system operation.No issues to address.
2017-11-26 Normal system operation.No issues to address.
2017-11-25 For a short period of time at approximately 10:00 am (Eastern) some callers did not receive callbacks. A small number of Internet listeners were not connected.The issues were related to a server problem and were resolved after they were reported.
2017-11-24 Normal system operation.No issues to address.
2017-11-23 Normal system operation.No issues to address.
2017-11-22 Normal system operation.No issues to address.
2017-11-21 Normal system operation.No issues to address.
2017-11-20 Normal system operation.No issues to address.
2017-11-19 Normal system operation.No issues to address.
2017-11-18 Normal system operation.No issues to address.
2017-11-17 Normal system operation.No issues to address.
2017-11-16 Normal system operation.No issues to address.
2017-11-15 Multiple issues generally made the system inaccessible for Eastern and Central timezone meetings.The problem was related to a failed server migration initiated by data center personnel after which critical system files were overwritten. Service is now restored.
2017-11-14 A small number of Internet listeners were not able to connect at the start of the evening meetings.The problem was quickly resolved after it was reported.
2017-11-13 Normal system operation.No issues to address.
2017-11-12 Normal system operation.No issues to address.
2017-11-11 Normal system operation.No issues to address.
2017-11-10 Normal system operation.No issues to address.
2017-11-09 Normal system operation.No issues to address.
2017-11-08 Normal system operation.No issues to address.
2017-11-07 Some callers into the toll-free number experienced busy singals at approx. 7:30 pm (EST).Additional resources are being added. It is recommended that listeners call well before the meeting to avoid possible busy singals.
2017-11-06 Normal system operation.No issues to address.
2017-11-05 Normal system operation.No issues to address.
2017-11-04 Normal system operation.No issues to address.
2017-11-03 Normal system operation.No issues to address.
2017-11-02 Normal system operation.No issues to address.
2017-11-01 Normal system operation.No issues to address.
2017-10-31 Normal system operation.No issues to address.
2017-10-30 Normal system operation.No issues to address.
2017-10-29 Normal system operation.No issues to address.
2017-10-28 Normal system operation.No issues to address.
2017-10-27 Normal system operation.No issues to address.
2017-10-26 Not all calls to the toll-free number were answered for about 10 minutes after 7:30 pm (EDT).Additional resources have been added. It is recommended that listeners call well before the meeting.
2017-10-25 KHAudio could not connect until 8:55 pm (EST).The problem was troubleshooted and resolved.
2017-10-24 Normal system operation.No issues to address.
2017-10-23 Normal system operation.No issues to address.
2017-10-22 Normal system operation.No issues to address.
2017-10-21 Normal system operation.No issues to address.
2017-10-20 Normal system operation.No issues to address.
2017-10-19 Normal system operation.No issues to address.
2017-10-18 Normal system operation.No issues to address.
2017-10-17 Normal system operation.No issues to address.
2017-10-16 Normal system operation.No issues to address.
2017-10-15 The web report and listener web pages were briefly unavailable from 11:30 to 11:40 (Eastern).The issue was resolved immediately after it was reported.
2017-10-14 Normal system operation.No issues to address.
2017-10-13 Normal system operation.No issues to address.
2017-10-12 Normal system operation.No issues to address.
2017-10-11 Normal system operation.No issues to address.
2017-10-10 Normal system operation.No issues to address.
2017-10-09 Normal system operation.No issues to address.
2017-10-08 Normal system operation.No issues to address.
2017-10-07 Normal system operation.No issues to address.
2017-10-06 Normal system operation.No issues to address.
2017-10-05 Normal system operation.No issues to address.
2017-10-04 Normal system operation.No issues to address.
2017-10-03 Normal system operation.No issues to address.
2017-10-02 Normal system operation.No issues to address.
2017-10-01 Normal system operation.No issues to address.
2017-09-30 Normal system operation.No issues to address.
2017-09-29 Normal system operation.No issues to address.
2017-09-28 Normal system operation.No issues to address.
2017-09-27 Normal system operation.No issues to address.
2017-09-26 Normal system operation.No issues to address.
2017-09-25 Normal system operation.No issues to address.
2017-09-24 Normal system operation.No issues to address.
2017-09-23 Normal system operation.No issues to address.
2017-09-22 Normal system operation.No issues to address.
2017-09-21 Normal system operation.No issues to address.
2017-09-20 Normal system operation.No issues to address.
2017-09-19 Normal system operation.No issues to address.
2017-09-18 Normal system operation.No issues to address.
2017-09-17 Normal system operation.No issues to address.
2017-09-16 Normal system operation.No issues to address.
2017-09-15 Normal system operation.No issues to address.
2017-09-14 Normal system operation.No issues to address.
2017-09-13 Normal system operation.No issues to address.
2017-09-12 Normal system operation.No issues to address.
2017-09-11 Normal system operation.No issues to address.
2017-09-10 Normal system operation.No issues to address.
2017-09-09 Normal system operation.No issues to address.
2017-09-08 Normal system operation.No issues to address.
2017-09-07 Normal system operation.No issues to address.
2017-09-06 Normal system operation.No issues to address.
2017-09-05 Normal system operation.No issues to address.
2017-09-04 Normal system operation.No issues to address.
2017-09-03 Normal system operation.No issues to address.
2017-09-02 Normal system operation.No issues to address.
2017-09-01 Normal system operation.No issues to address.
2017-08-31 Normal system operation.No issues to address.
2017-08-30 Normal system operation.No issues to address.
2017-08-29 Normal system operation.No issues to address.
2017-08-28 Normal system operation.No issues to address.
2017-08-27 Normal system operation.No issues to address.
2017-08-26 Normal system operation.No issues to address.
2017-08-25 Normal system operation.No issues to address.
2017-08-24 Normal system operation.No issues to address.
2017-08-23 Normal system operation.No issues to address.
2017-08-22 Normal system operation.No issues to address.
2017-08-21 Normal system operation.No issues to address.
2017-08-20 Normal system operation.No issues to address.
2017-08-19 Normal system operation.No issues to address.
2017-08-18 Normal system operation.No issues to address.
2017-08-17 Normal system operation.No issues to address.
2017-08-16 Normal system operation.No issues to address.
2017-08-15 Normal system operation.No issues to address.
2017-08-14 Normal system operation.No issues to address.
2017-08-13 Normal system operation.No issues to address.
2017-08-12 Normal system operation.No issues to address.
2017-08-11 Normal system operation.No issues to address.
2017-08-10 Normal system operation.No issues to address.
2017-08-09 Normal system operation.No issues to address.
2017-08-08 Normal system operation.No issues to address.
2017-08-07 Normal system operation.No issues to address.
2017-08-06 Normal system operation.No issues to address.
2017-08-05 Normal system operation.No issues to address.
2017-08-04 Normal system operation.No issues to address.
2017-08-03 Normal system operation.No issues to address.
2017-08-02 A small number of Kingdom Halls experienced connectivity issues.The problem was resolved as soon as it was reported.
2017-08-01 Normal system operation.No issues to address.
2017-07-31 Normal system operation.No issues to address.
2017-07-30 Normal system operation.No issues to address.
2017-07-29 Normal system operation.No issues to address.
2017-07-28 Normal system operation.No issues to address.
2017-07-27 Normal system operation.No issues to address.
2017-07-26 Normal system operation.No issues to address.
2017-07-25 Normal system operation.No issues to address.
2017-07-24 Normal system operation.No issues to address.
2017-07-23 Normal system operation.No issues to address.
2017-07-22 Normal system operation.No issues to address.
2017-07-21 Normal system operation.No issues to address.
2017-07-20 Normal system operation.No issues to address.
2017-07-19 Normal system operation.No issues to address.
2017-07-18 Normal system operation.No issues to address.
2017-07-17 Normal system operation.No issues to address.
2017-07-16 Normal system operation.No issues to address.
2017-07-15 Normal system operation.No issues to address.
2017-07-14 Normal system operation.No issues to address.
2017-07-13 Normal system operation.No issues to address.
2017-07-12 Normal system operation.No issues to address.
2017-07-11 A small number of Kingdom Halls experienced problems with callbacks.Those that reported problems were promptly moved to another server and service was restored. Others were then also moved to another server and their service was subsequently restored.
2017-07-10 Normal system operation.No issues to address.
2017-07-09 Normal system operation.No issues to address.
2017-07-08 Normal system operation.No issues to address.
2017-07-07 Normal system operation.No issues to address.
2017-07-06 Normal system operation.No issues to address.
2017-07-05 Normal system operation.No issues to address.
2017-07-04 Normal system operation.No issues to address.
2017-07-03 Normal system operation.No issues to address.
2017-07-02 Normal system operation.No issues to address.
2017-07-01 Normal system operation.No issues to address.
2017-06-30 Normal system operation.No issues to address.
2017-06-29 Normal system operation.No issues to address.
2017-06-28 Normal system operation.No issues to address.
2017-06-27 Normal system operation.No issues to address.
2017-06-26 Normal system operation.No issues to address.
2017-06-25 Normal system operation.No issues to address.
2017-06-24 Normal system operation.No issues to address.
2017-06-23 Normal system operation.No issues to address.
2017-06-22 Normal system operation.No issues to address.
2017-06-21 Normal system operation.No issues to address.
2017-06-20 A key server crashed at 7:39 pm (Eastern) and was restored after several reboots. The impact appears to be minimal. Some experienced delayed call backs. MP3 streaming software was briefly affected.The server is located in an old data center. Some of the server resources may need to be moved to a new data center.
2017-06-19 Normal system operation.No issues to address.
2017-06-18 Internet listeners were shown as not connected in the caller report. Admin option 4 on the phone (list of callers) did not function.This occurred after another server was added this weekend. It has now been corrected.
2017-06-17 A few Kingdom Halls experienced delayed call backs.The problem was resolved as soon as it was reported, and had to do with the move to the new data center.
2017-06-16 Normal system operation.No issues to address.
2017-06-15 No major issues to report. However a small segment of Kingdom Halls (those using ATA boxes, VoIP, KHAudio, but not MP3 software) experienced some choppiness throughout the meeting. The website performance was slow but it remained operational. No other problems were detected.Several adustments will be made to resolve these minor issues before the weekend meetings.
2017-06-14 Normal system operation.Access to recordings have been restored for those Kingdom Halls requesting recordings. A small technical problem related to changing the name and number of listeners has been corrected.
2017-06-13 Normal system operation.No issues to address.
2017-06-12 There were some delays in receiving call backs and minor report problems, but overall the new system performed well.Due to inadequate performance in the second data center, the system was moved to a third data center. Monitoring of the new system in a new data center continues.
2017-06-11 Performance in the new data center was generally slow. Mostly impacted were Kingdodm Halls using ATA boxes or VoIP software. Also, the website and inbound numbers were unavailable at 10:00 am and 1:00 pm (Eastern), and experienced audio problems.The issues are under investigation. Kingdom Halls that were severely impacted on Sunday may request a credit for a month of service by calling 1-844-242-0004 or emailing support@metroconf.com It is expected the issues will be resolved on Monday with full service restored.
2017-06-10 A network configuration issue in the new data center caused the service to be largely unavailable on Saturday.Monitoring of the newly rebuilt system continues.
2017-06-09 A network issue in the data center caused the MetroConf service to be mostly unavailable on Friday evening.Several key servers were moved to a new data center.
2017-06-08 Normal system operation.No issues to address.
2017-06-07 Normal system operation.No issues to address.
2017-06-06 The caller report showed less callers than were actually listening.The problem was associated with the move of several servers to a new data center and is expected to be resolved before the next meetings.
2017-06-05 Normal system operation.No issues to address.
2017-06-04 Various small connection problems and website response problems were experienced.The intermittent problems were assoociated with data center problems that technicians left unresolved. This will be resolved by a move to a new data center.
2017-06-03 Normal system operation.No issues to address.
2017-06-02 Normal system operation.No issues to address.
2017-06-01 Normal system operation.No issues to address.
2017-05-31 Normal system operation.No issues to address.
2017-05-30 Normal system operation.No issues to address.
2017-05-29 Some callers experienced delayed callbacks.Adjustments were made to a configuration file to resolve the issue.
2017-05-28 Normal system operation.No issues to address.
2017-05-27 Normal system operation.No issues to address.
2017-05-26 Normal system operation.No issues to address.
2017-05-25 Normal system operation.No issues to address.
2017-05-24 Normal system operation.No issues to address.
2017-05-23 Normal system operation.No issues to address.
2017-05-22 Normal system operation.No issues to address.
2017-05-21 Problems with the caller report were experienced. A small number of Kingdom Halls experienced connection problems.The intermittent problems were associated with a move to a new data center and will be resolved shortly.
2017-05-20 Normal system operation.No issues to address.
2017-05-19 Normal system operation.No issues to address.
2017-05-18 Normal system operation.No issues to address.
2017-05-17 Normal system operation.No issues to address.
2017-05-16 Normal system operation.No issues to address.
2017-05-15 Normal system operation.No issues to address.
2017-05-14 Problems with the caller report were experienced.The problem was related to a high call volume. The reporting system will shortly be moved to a new data center.
2017-05-13 Normal system operation.No issues to address.
2017-05-12 Normal system operation.No issues to address.
2017-05-11 Normal system operation.No issues to address.
2017-05-10 Normal system operation.No issues to address.
2017-05-09 Normal system operation.No issues to address.
2017-05-08 Normal system operation.No issues to address.
2017-05-07 Problems with the caller report were experienced.The problem was related to a high call volume and other performance issues which are now corrected.
2017-05-06 Normal system operation.No issues to address.
2017-05-05 Normal system operation.No issues to address.
2017-05-04 Normal system operation.No issues to address.
2017-05-03 Normal system operation.No issues to address.
2017-05-02 Normal system operation.No issues to address.
2017-05-01 Normal system operation.No issues to address.
2017-04-30 Normal system operation.No issues to address.
2017-04-29 Normal system operation.No issues to address.
2017-04-28 Normal system operation.No issues to address.
2017-04-27 Normal system operation.No issues to address.
2017-04-26 Normal system operation.No issues to address.
2017-04-25 Normal system operation.No issues to address.
2017-04-24 Normal system operation.No issues to address.
2017-04-23 Normal system operation.No issues to address.
2017-04-22 Normal system operation.No issues to address.
2017-04-21 Normal system operation.No issues to address.
2017-04-20 Normal system operation.No issues to address.
2017-04-19 Normal system operation.No issues to address.
2017-04-18 Normal system operation.No issues to address.
2017-04-17 Normal system operation.No issues to address.
2017-04-16 Normal system operation.No issues to address.
2017-04-15 Normal system operation.No issues to address.
2017-04-14 Normal system operation.No issues to address.
2017-04-13 Normal system operation.No issues to address.
2017-04-12 Normal system operation.No issues to address.
2017-04-11 Internet listening appears to have been unavailable for most of the evening.The problem was resolved after it was reported.
2017-04-10 Normal system operation.No issues to address.
2017-04-09 Normal system operation.No issues to address.
2017-04-08 Normal system operation.No issues to address.
2017-04-07 Normal system operation.No issues to address.
2017-04-06 Normal system operation.No issues to address.
2017-04-05 Normal system operation.No issues to address.
2017-04-04 Normal system operation.No issues to address.
2017-04-03 Normal system operation.No issues to address.
2017-04-02 Some Kingdom Halls experienced chopiness and incorrect information in the Kingdom Hall caller report.Changes are currently underway in the data center to resolve these issues.
2017-04-01 Normal system operation.No issues to address.
2017-03-31 Normal system operation.No issues to address.
2017-03-30 At times the Kingdom Hall Caller Report did not display correct information.The cause was determined to be an ongoing network upgrade in the data center. It is expected that the problem is resolved.
2017-03-29 Some callers and Kingdom Halls experienced a delay in receiving call backs or an inability to connect.It appears that due to high demand some servers were placed under heavy load or failed. Affected servers were restarted or replaced.
2017-03-28 Normal system operation.No issues to address.
2017-03-27 Normal system operation.No issues to address.
2017-03-26 A small number of Kingdom Halls experienced a poor voice quality and delayed call backs.Several affected new servers have been redeployed. Certain voice quality problems were periodic and at the carrier level. It is expected that the carrier has resolved these issues.
2017-03-25 Normal system operation.No issues to address.
2017-03-24 Normal system operation.No issues to address.
2017-03-23 Some residual problems from yesterday's data center outage appeared and are being investigated.Several servers have been replaced.
2017-03-22 Due to a disruption in one of the data centers some listeners experienced chopiness or dropped calls.Data center personnel have presumably restored full service. Active monitoring will continue.
2017-03-21 Normal system operation.No issues to address.
2017-03-20 Normal system operation.No issues to address.
2017-03-19 Normal system operation.No issues to address.
2017-03-18 Normal system operation.No issues to address.
2017-03-17 Normal system operation.No issues to address.
2017-03-16 Normal system operation.No issues to address.
2017-03-15 Normal system operation.No issues to address.
2017-03-14 Normal system operation.No issues to address.
2017-03-13 Normal system operation.No issues to address.
2017-03-12 Due to high demand several Kingdom Halls located on a new server experienced an outage for about 50 minutes from 14:28 (Eastern).Service was restored after a support ticket was received from one of the Kingdom Halls. Additional resources are being added to meet demand.
2017-03-11 Normal system operation.No issues to address.
2017-03-10 Normal system operation.No issues to address.
2017-03-09 Normal system operation.No issues to address.
2017-03-08 Normal system operation.No issues to address.
2017-03-07 Normal system operation.No issues to address.
2017-03-06 Normal system operation.No issues to address.
2017-03-05 Normal system operation.No issues to address.
2017-03-04 Normal system operation.No issues to address.
2017-03-03 Normal system operation.No issues to address.
2017-03-02 Normal system operation.No issues to address.
2017-03-01 Normal system operation.No issues to address.
2017-02-28 Normal system operation.No issues to address.
2017-02-27 Normal system operation.No issues to address.
2017-02-26 Several newer Kingdom Hall subscribers had to reconnect after a server reboot in the morning. Several KHAudio and ATA Kingdom Halls could not connect in the afternoon (Eastern).The problems were directly related to the addition of new subscribers. Changes have been made to the server and the issue is now resolved.
2017-02-25 A key server required two reboots at 10:30 am and 11:00 am.Changes have been made to the server and the issue is now resolved.
2017-02-24 Normal system operation.No issues to address.
2017-02-23 Normal system operation.No issues to address.
2017-02-22 A small number of Kingdom Halls using KHAudio on iMac computers were not able to connect during the first half of the meeting.The issue was resolved in a way that would not impact other meetings. Further remedial steps are being taken to ensure that this problem does not recur.
2017-02-21 Normal system operation.No issues to address.
2017-02-20 Normal system operation.No issues to address.
2017-02-19 Kingdom Halls connecting using MP3 streaming experienced frequent disconnections in the morning.A temporary solution was applied after the issue was reported. The issue is now resolved.
2017-02-18 Normal system operation.No issues to address.
2017-02-17 Normal system operation.No issues to address.
2017-02-16 Internet listening was affected for some newer Kingdom Hall subscribers.The issue was related to the addition of a new server, and has been resolved.
2017-02-15 Normal system operation.No issues to address.
2017-02-14 Normal system operation.No issues to address.
2017-02-13 Normal system operation.No issues to address.
2017-02-12 Several Kingdom Halls reported Internet listening problems after 12:00 (Eastern). A small number of Kingdom Halls using ATA boxes or KHAudio software also required assistance to get connected after 12:00 (Eastern).Due to high demand one of the servers required a reboot immediately after the morning meetings. Additional resources continue to be added to meet demand.
2017-02-11 Normal system operation.No issues to address.
2017-02-10 Normal system operation.No issues to address.
2017-02-09 The following connections were affected at various times throughout the evening, most noteably at 8:20 pm (EST): (1) Internet listeners; (2) ATA devices; (3) KHAudio software; (4) KH Caller Report.The problems were related to the addition of a new server earlier in the week. The server is currently being examined for stability issues.
2017-02-08 Normal system operation.No issues to address.
2017-02-07 Normal system operation.No issues to address.
2017-02-06 Normal system operation.No issues to address.
2017-02-05 Periodic problems with the Kingdom Hall Caller Report throughout the day (incorrectly displaying the time of the call and inaccurately showing connected status or not connected status).The issue was related to changes being made as additional server capacity is added, and it is now resolved.
2017-02-04 Normal system operation.No issues to address.
2017-02-03 Normal system operation.No issues to address.
2017-02-02 The Login section of the website was not available for a brief period of time.The issue has been resolved.
2017-02-01 Normal system operation.No issues to address.
2017-01-31 Minor problems with the Kingdom Hall Caller report and Internet listening were observed.Upgrades have been completed to resolve these issues.
2017-01-30 Normal system operation.No issues to address.
2017-01-29 Due to a peak number of listeners, the Kingdom Hall Caller report was loading slowly during the morning meetings.Additional resources are being added.
2017-01-28 Normal system operation.No issues to address.
2017-01-27 Normal system operation.No issues to address.
2017-01-26 Normal system operation.No issues to address.
2017-01-25 Normal system operation.No issues to address.
2017-01-24 Normal system operation.No issues to address.
2017-01-23 Normal system operation.No issues to address.
2017-01-22 At approximately 9:00 am (EST) a few Kingdom Halls reported that the system handled their call as new (uninitialized).The problem was quickly resolved after it was first reported.
2017-01-21 Normal system operation.No issues to address.
2017-01-20 Normal system operation.No issues to address.
2017-01-19 Normal system operation.No issues to address.
2017-01-18 Normal system operation.No issues to address.
2017-01-17 Normal system operation.No issues to address.
2017-01-16 Normal system operation.No issues to address.
2017-01-15 Normal system operation.No issues to address.
2017-01-14 Normal system operation.No issues to address.
2017-01-13 Normal system operation.No issues to address.
2017-01-12 The web server was unavailable or slow. Certain listening features may have been affected.The storage capacity of one of the servers was exceeded due to an influx of new listeners during the past week. Efforts are underway to make more space available on the server.
2017-01-11 Normal system operation.No issues to address.
2017-01-10 At approximately 8:00 pm (EST) a major outage, most likely impacting Internet access in various data centers, caused multiple calls to drop.It appears that data center personnel quickly resolved the issue.
2017-01-09 Normal system operation.No issues to address.
2017-01-08 It was reported that some calls in the scheduler did not go out.The problem has been located and corrected.
2017-01-07 Normal system operation.No issues to address.
2017-01-06 Normal system operation.No issues to address.
2017-01-05 Normal system operation.No issues to address.
2017-01-04 Normal system operation.No issues to address.
2017-01-03 Normal system operation.No issues to address.
2017-01-02 Normal system operation.No issues to address.
2017-01-01 Normal system operation.No issues to address.
2016-12-31 Normal system operation.No issues to address.
2016-12-30 Normal system operation.No issues to address.
2016-12-29 Normal system operation.No issues to address.
2016-12-28 Normal system operation.No issues to address.
2016-12-27 Normal system operation.No issues to address.
2016-12-26 Normal system operation.No issues to address.
2016-12-25 Normal system operation.No issues to address.
2016-12-24 Normal system operation.No issues to address.
2016-12-23 Normal system operation.No issues to address.
2016-12-22 Normal system operation.No issues to address.
2016-12-21 A small number of Kingdom Halls using iMacs or VoIP had problems connecting.Changes have been made and the issue has been resolved.
2016-12-20 Data center networking and other issues caused connection problems at approximately 7:00 pm (Eastern).Servers were rebooted and networking changes were made to alleviate the problem.
2016-12-19 Normal system operation.No issues to address.
2016-12-18 Some experienced problems receiving callbacks.The problem has been resolved.
2016-12-17 Normal system operation.No issues to address.
2016-12-16 Normal system operation.No issues to address.
2016-12-15 Normal system operation.No issues to address.
2016-12-14 Normal system operation.No issues to address.
2016-12-13 Internet listening was impacted by high demand.The Internet listening server capacity has been doubled.
2016-12-12 Normal system operation.No issues to address.
2016-12-11 Some Internet listeners experienced difficulties connecting in the afternoon.The problem was resolved after a server reboot.
2016-12-10 Normal system operation.No issues to address.
2016-12-09 Normal system operation.No issues to address.
2016-12-08 Normal system operation.No issues to address.
2016-12-07 Normal system operation.No issues to address.
2016-12-06 Normal system operation.No issues to address.
2016-12-05 Normal system operation.No issues to address.
2016-12-04 Normal system operation.No issues to address.
2016-12-03 Normal system operation.No issues to address.
2016-12-02 Normal system operation.No issues to address.
2016-12-01 Normal system operation.No issues to address.
2016-11-30 Normal system operation.No issues to address.
2016-11-29 Normal system operation.No issues to address.
2016-11-28 Normal system operation.No issues to address.
2016-11-27 Normal system operation.No issues to address.
2016-11-25 Some delays in connecting and an inability to connect. The webite was unavailable for a period of time.Affected areas of the system were recovered from backups.
2016-11-24 Normal system operation.No issues to address.
2016-11-23 Normal system operation.No issues to address.
2016-11-22 Normal system operation.No issues to address.
2016-11-21 Normal system operation.No issues to address.
2016-11-20 Normal system operation.No issues to address.
2016-11-19 Normal system operation.No issues to address.
2016-11-18 Normal system operation.No issues to address.
2016-11-17 Normal system operation.No issues to address.
2016-11-16 Normal system operation.No issues to address.
2016-11-15 Normal system operation.No issues to address.
2016-11-14 Normal system operation.No issues to address.
2016-11-13 Normal system operation.No issues to address.
2016-11-12 Normal system operation.No issues to address.
2016-11-11 Normal system operation.No issues to address.
2016-11-10 Normal system operation.No issues to address.
2016-11-09 Normal system operation.No issues to address.
2016-11-08 Some Internet listeners experienced cross-talk.The affected server was rebooted.
2016-11-07 Normal system operation.No issues to address.
2016-11-06 Some callers and Kingdom Halls did not promptly get call backs.The server having problems was restored from a backup.
2016-11-05 Normal system operation.No issues to address.
2016-11-04 Normal system operation.No issues to address.
2016-11-03 Normal system operation.No issues to address.
2016-11-02 Normal system operation.No issues to address.
2016-11-01 Normal system operation.No issues to address.
2016-10-31 Normal system operation.No issues to address.
2016-10-30 Normal system operation.No issues to address.
2016-10-29 Normal system operation.No issues to address.
2016-10-28 Normal system operation.No issues to address.
2016-10-27 Normal system operation.No issues to address.
2016-10-26 Normal system operation.No issues to address.
2016-10-25 Kingdom Halls and listeners using MP3 streaming were affected by a temporary outage.The problem was created by an earlier upgrade and was quicly resolved.
2016-10-24 Normal system operation.No issues to address.
2016-10-23 Normal system operation.No issues to address.
2016-10-22 Normal system operation.No issues to address.
2016-10-21 Normal system operation.No issues to address.
2016-10-20 Normal system operation.No issues to address.
2016-10-19 Normal system operation.No issues to address.
2016-10-18 Normal system operation.No issues to address.
2016-10-17 Some callers experienced a failed call during the call back.The problem was due to a bug caused by an upgrade, and was resolved.
2016-10-16 Normal system operation.No issues to address.
2016-10-15 Normal system operation.No issues to address.
2016-10-14 Normal system operation.No issues to address.
2016-10-13 Normal system operation.No issues to address.
2016-10-12 Normal system operation.No issues to address.
2016-10-11 Normal system operation.No issues to address.
2016-10-10 Normal system operation.No issues to address.
2016-10-09 Normal system operation.No issues to address.
2016-10-08 Normal system operation.No issues to address.
2016-10-07 Normal system operation.No issues to address.
2016-10-06 Normal system operation.No issues to address.
2016-10-05 Normal system operation.No issues to address.
2016-10-04 Normal system operation.No issues to address.
2016-10-03 Normal system operation.No issues to address.
2016-10-02 Normal system operation.No issues to address.
2016-10-01 Normal system operation.No issues to address.
2016-09-30 Normal system operation.No issues to address.
2016-09-29 Normal system operation.No issues to address.
2016-09-28 Normal system operation.No issues to address.
2016-09-27 Normal system operation.No issues to address.
2016-09-26 Normal system operation.No issues to address.
2016-09-25 Normal system operation.No issues to address.
2016-09-24 Normal system operation.No issues to address.
2016-09-23 Normal system operation.No issues to address.
2016-09-22 Normal system operation.No issues to address.
2016-09-21 Normal system operation.No issues to address.
2016-09-20 Normal system operation.No issues to address.
2016-09-19 Normal system operation.No issues to address.
2016-09-18 Normal system operation.No issues to address.
2016-09-17 Normal system operation.No issues to address.
2016-09-16 Normal system operation.No issues to address.
2016-09-15 Normal system operation.No issues to address.
2016-09-14 Normal system operation.No issues to address.
2016-09-13 The toll free numbers were unavailable until 7:15 pm (EDT). In addition, one server was unavailable for a period of time.All errors were corrected within minutes and service was restored. Most Kingdom Halls were unaffected.
2016-09-12 Normal system operation.No issues to address.
2016-09-11 Normal system operation.No issues to address.
2016-09-10 Normal system operation.No issues to address.
2016-09-09 Normal system operation.No issues to address.
2016-09-08 Normal system operation.No issues to address.
2016-09-07 Normal system operation.No issues to address.
2016-09-06 Normal system operation.No issues to address.
2016-09-05 Normal system operation.No issues to address.
2016-09-04 Normal system operation.No issues to address.
2016-09-03 Normal system operation.No issues to address.
2016-09-02 Normal system operation.No issues to address.
2016-09-01 Normal system operation.No issues to address.
2016-08-31 Internet listening not available.The problem was resolved after a server restart.
2016-08-30 Normal system operation.No issues to address.
2016-08-29 Normal system operation.No issues to address.
2016-08-28 Normal system operation.No issues to address.
2016-08-27 Normal system operation.No issues to address.
2016-08-26 Normal system operation.No issues to address.
2016-08-25 Normal system operation.No issues to address.
2016-08-24 Normal system operation.No issues to address.
2016-08-23 Normal system operation.No issues to address.
2016-08-22 Normal system operation.No issues to address.
2016-08-21 Normal system operation.No issues to address.
2016-08-20 Normal system operation.No issues to address.
2016-08-19 Normal system operation.No issues to address.
2016-08-18 Normal system operation.No issues to address.
2016-08-17 Normal system operation.No issues to address.
2016-08-16 Normal system operation.No issues to address.
2016-08-15 Normal system operation.No issues to address.
2016-08-14 Normal system operation.No issues to address.
2016-08-13 Normal system operation.No issues to address.
2016-08-12 Normal system operation.No issues to address.
2016-08-11 Normal system operation.No issues to address.
2016-08-10 Normal system operation.No issues to address.
2016-08-09 Normal system operation.No issues to address.
2016-08-08 Normal system operation.No issues to address.
2016-08-07 Normal system operation.No issues to address.
2016-08-06 Normal system operation.No issues to address.
2016-08-05 Normal system operation.No issues to address.
2016-08-04 Normal system operation.No issues to address.
2016-08-03 Normal system operation.No issues to address.
2016-08-02 Normal system operation.No issues to address.
2016-08-01 Normal system operation.No issues to address.
2016-07-31 Normal system operation.No issues to address.
2016-07-30 Normal system operation.No issues to address.
2016-07-29 Normal system operation.No issues to address.
2016-07-28 Normal system operation.No issues to address.
2016-07-27 Normal system operation.No issues to address.
2016-07-26 Normal system operation.No issues to address.
2016-07-25 Normal system operation.No issues to address.
2016-07-24 Normal system operation.No issues to address.
2016-07-23 Normal system operation.No issues to address.
2016-07-22 Normal system operation.No issues to address.
2016-07-21 Normal system operation.No issues to address.
2016-07-20 Normal system operation.No issues to address.
2016-07-19 Normal system operation.No issues to address.
2016-07-18 Normal system operation.No issues to address.
2016-07-17 Normal system operation.No issues to address.
2016-07-16 Normal system operation.No issues to address.
2016-07-15 Normal system operation.No issues to address.
2016-07-14 Normal system operation.No issues to address.
2016-07-13 Normal system operation.No issues to address.
2016-07-12 Normal system operation.No issues to address.
2016-07-11 Normal system operation.No issues to address.
2016-07-10 Normal system operation.No issues to address.
2016-07-09 Normal system operation.No issues to address.
2016-07-08 Normal system operation.No issues to address.
2016-07-07 Normal system operation.No issues to address.
2016-07-06 Normal system operation.No issues to address.
2016-07-05 Normal system operation.No issues to address.
2016-07-04 Normal system operation.No issues to address.
2016-07-03 Normal system operation.No issues to address.
2016-07-02 Normal system operation.No issues to address.
2016-07-01 Normal system operation.No issues to address.
2016-06-30 Normal system operation.No issues to address.
2016-06-29 Normal system operation.No issues to address.
2016-06-28 Normal system operation.No issues to address.
2016-06-27 Normal system operation.No issues to address.
2016-06-26 Normal system operation.No issues to address.
2016-06-25 Some inaccuracies in the caller report were reported.The issue was investigated and resolved.
2016-06-24 Normal system operation.No issues to address.
2016-06-23 Normal system operation.No issues to address.
2016-06-22 Normal system operation.No issues to address.
2016-06-21 Normal system operation.No issues to address.
2016-06-19 Internet listeners appeared in the report as not being connected, although they were listening..The cause is currently being investigated.
2016-06-18 Normal system operation.No issues to address.
2016-06-17 Normal system operation.No issues to address.
2016-06-16 Normal system operation.No issues to address.
2016-06-15 Due to server maintenance in the data center some Kingdom Halls experienced problems with call backs and MP3 streaming connections.All services have now been restored.
2016-06-14 Normal system operation.No issues to address.
2016-06-13 Normal system operation.No issues to address.
2016-06-12 Normal system operation.No issues to address.
2016-06-11 Normal system operation.No issues to address.
2016-06-10 Normal system operation.No issues to address.
2016-06-09 Normal system operation.No issues to address.
2016-06-08 Some Kingdom Halls and listeners experienced delayed call backs.The issue was identified and corrected at 19:45 (EDT).
2016-06-07 Normal system operation.No issues to address.
2016-06-06 Normal system operation.No issues to address.
2016-06-05 Normal system operation.No issues to address.
2016-06-04 Normal system operation.No issues to address.
2016-06-03 Normal system operation.No issues to address.
2016-06-02 Normal system operation.No issues to address.
2016-06-01 Normal system operation.No issues to address.
2016-05-31 Several newly subscribed Kingdom Halls experienced connection problems.The cause is being investigated.
2016-05-30 Normal system operation.No issues to address.
2016-05-29 Normal system operation.No issues to address.
2016-05-28 Periodic report problems.Issue has been resolved.
2016-05-27 Normal system operation.No issues to address.
2016-05-26 Normal system operation.No issues to address.
2016-05-25 Normal system operation.No issues to address.
2016-05-24 Normal system operation.No issues to address.
2016-05-23 Normal system operation.No issues to address.
2016-05-22 Intermittent connection and report issues throughout the day.The cause has been identified and corrective action is being taken.
2016-05-21 Normal system operation.No issues to address.
2016-05-20 Normal system operation.No issues to address.
2016-05-19 Normal system operation.No issues to address.
2016-05-18 Normal system operation.No issues to address.
2016-05-17 The toll free number was unavailable from 19:28 to 20:13 (EDT).After two Kingdom Halls reported the issue it was quickly resolved.
2016-05-16 Normal system operation.No issues to address.
2016-05-15 Normal system operation.No issues to address.
2016-05-14 Normal system operation.No issues to address.
2016-05-13 Normal system operation.No issues to address.
2016-05-12 Normal system operation.No issues to address.
2016-05-11 Normal system operation.No issues to address.
2016-05-10 Normal system operation.No issues to address.
2016-05-09 Normal system operation.No issues to address.
2016-05-08 Normal system operation.No issues to address.
2016-05-07 Normal system operation.No issues to address.
2016-05-06 Normal system operation.No issues to address.
2016-05-05 Normal system operation.No issues to address.
2016-05-04 Normal system operation.No issues to address.
2016-05-03 Normal system operation.No issues to address.
2016-05-02 Normal system operation.No issues to address.
2016-05-01 Normal system operation.No issues to address.
2016-04-30 Normal system operation.No issues to address.
2016-04-29 Normal system operation.No issues to address.
2016-04-28 A few auditoriums were affected by a server outage.After it was reported, normal server operation was promptly restored.
2016-04-27 Normal system operation.No issues to address.
2016-04-26 Normal system operation.No issues to address.
2016-04-25 Normal system operation.No issues to address.
2016-04-24 Normal system operation.No issues to address.
2016-04-23 Normal system operation.No issues to address.
2016-04-22 Normal system operation.No issues to address.
2016-04-21 Normal system operation.No issues to address.
2016-04-20 Normal system operation.No issues to address.
2016-04-19 Normal system operation.No issues to address.
2016-04-18 Normal system operation.No issues to address.
2016-04-17 Some Kingdom Halls were affected by a new server that had remaining configuration issues and another server that had to be restarted by data center personnel.Configuration settings have been adjusted and data center technicians were able to bring the affected server online.
2016-04-16 Normal system operation.No issues to address.
2016-04-15 Normal system operation.No issues to address.
2016-04-14 One or more Kingdom Halls did not receive a call back after a new server was brought online.Troubleshooting of the new server is ongoing.
2016-04-13 Normal system operation.No issues to address.
2016-04-12 Normal system operation.No issues to address.
2016-04-11 Normal system operation.No issues to address.
2016-04-10 Due to increased demand occasional recording, report and possible connection problems were experienced throughout the day.Additional resources are being added to handle increased demand.
2016-04-09 Normal system operation.No issues to address.
2016-04-08 Normal system operation.No issues to address.
2016-04-07 Normal system operation.No issues to address.
2016-04-06 Normal system operation.No issues to address.
2016-04-05 Normal system operation.No issues to address.
2016-04-04 Normal system operation.No issues to address.
2016-04-03 Due to record call volumes some choppiness was experienced at approx. 10:00 (EDT).The issue resolved itself within a few minutes.
2016-04-02 Normal system operation.No issues to address.
2016-04-01 Normal system operation.No issues to address.
2016-03-31 Normal system operation.No issues to address.
2016-03-30 Normal system operation.No issues to address.
2016-03-29 Normal system operation.No issues to address.
2016-03-28 Normal system operation.No issues to address.
2016-03-27 Periodic report problems.Issue is being addressed.
2016-03-26 Normal system operation.No issues to address.
2016-03-25 Normal system operation.No issues to address.
2016-03-24 Normal system operation.No issues to address.
2016-03-23 Caller reports did not display correctly from 19:45 (EDT) to 21:45 (EDT).Two Kingdom Halls reported the problem after which it was resolved.
2016-03-22 Normal system operation.No issues to address.
2016-03-21 Normal system operation.No issues to address.
2016-03-20 Normal system operation.No issues to address.
2016-03-19 Normal system operation.No issues to address.
2016-03-18 Normal system operation.No issues to address.
2016-03-17 Normal system operation.No issues to address.
2016-03-16 Normal system operation.No issues to address.
2016-03-15 Normal system operation.No issues to address.
2016-03-14 Normal system operation.No issues to address.
2016-03-13 Normal system operation.No issues to address.
2016-03-12 Normal system operation.No issues to address.
2016-03-11 Normal system operation.No issues to address.
2016-03-10 Normal system operation.No issues to address.
2016-03-09 Normal system operation.No issues to address.
2016-03-08 Normal system operation.No issues to address.
2016-03-07 Normal system operation.No issues to address.
2016-03-06 The problem described on 2016-03-03 occurred for brief periods throughout the day.The carrier has outlined remedial steps.
2016-03-05 Normal system operation.No issues to address.
2016-03-04 Normal system operation.No issues to address.
2016-03-03 Some callers received an error message when calling the toll-free lines.The issue appears to be a repeat of a previous issue on 2016-02-04. Changes are being made to address the issue.
2016-03-02 Normal system operation.No issues to address.
2016-03-01 Normal system operation.No issues to address.
2016-02-29 Normal system operation.No issues to address.
2016-02-28 Normal system operation.No issues to address.
2016-02-27 Normal system operation.No issues to address.
2016-02-26 Normal system operation.No issues to address.
2016-02-25 Normal system operation.No issues to address.
2016-02-24 Normal system operation.No issues to address.
2016-02-23 Normal system operation.No issues to address.
2016-02-22 Normal system operation.No issues to address.
2016-02-21 Normal system operation.No issues to address.
2016-02-20 Normal system operation.No issues to address.
2016-02-19 Normal system operation.No issues to address.
2016-02-18 Normal system operation.No issues to address.
2016-02-17 The caller report did not display and some callers had problems connecting for several minutes prior to 8:00 pm (EST).The issue was immediately addressed after several Kingdom Halls reported it.
2016-02-16 Normal system operation.No issues to address.
2016-02-15 Normal system operation.No issues to address.
2016-02-14 Due to high demand, some callers experienced difficulties calling at approx. 10:00 am (EST).The problem resolved itself within a few minutes as the system load returned to normal.
2016-02-13 Normal system operation.No issues to address.
2016-02-12 Normal system operation.No issues to address.
2016-02-11 Normal system operation.No issues to address.
2016-02-10 Normal system operation.No issues to address.
2016-02-09 Normal system operation.No issues to address.
2016-02-08 Normal system operation.No issues to address.
2016-02-07 Normal system operation.No issues to address.
2016-02-06 Normal system operation.No issues to address.
2016-02-05 Normal system operation.No issues to address.
2016-02-04 Some callers experienced difficulties accessing the toll-free lines.The issue was at the carrier level and appears to have been resolved.
2016-02-03 Normal system operation.No issues to address.
2016-02-02 Normal system operation.No issues to address.
2016-02-01 Normal system operation.No issues to address.
2016-01-31 Normal system operation.No issues to address.
2016-01-30 Normal system operation.No issues to address.
2016-01-29 Normal system operation.No issues to address.
2016-01-28 Normal system operation.No issues to address.
2016-01-27 Normal system operation.No issues to address.
2016-01-26 A couple of Kingdom Halls continued to experience the MP3 problems described on Sunday.Configuration file changes were made to restore full connection capacity.
2016-01-25 Normal system operation.No issues to address.
2016-01-24 Some Kingdom Halls using MP3 streaming software to send the audio were not able to connect.This was related to a firewall issue which was promptly corrected.
2016-01-23 Normal system operation.No issues to address.
2016-01-22 Normal system operation.No issues to address.
2016-01-21 Normal system operation.No issues to address.
2016-01-20 Listeners calling in by phone did not receive a call back until shortly after 7:30 pm (EST).The issue was immediately addressed after 2 Kingdom Halls reported it.
2016-01-19 Normal system operation.No issues to address.
2016-01-18 Normal system operation.No issues to address.
2016-01-17 Normal system operation.No issues to address.
2016-01-16 Normal system operation.No issues to address.
2016-01-15 Normal system operation.No issues to address.
2016-01-14 Normal system operation.No issues to address.
2016-01-13 Normal system operation.No issues to address.
2016-01-12 Normal system operation.No issues to address.
2016-01-11 Normal system operation.No issues to address.
2016-01-10 Normal system operation.No issues to address.
2016-01-09 Normal system operation.No issues to address.
2016-01-08 Normal system operation.No issues to address.
2016-01-07 Normal system operation.No issues to address.
2016-01-06 Normal system operation.No issues to address.
2016-01-05 Normal system operation.No issues to address.
2016-01-04 Normal system operation.No issues to address.
2016-01-03 General outage from 14:19 to 14:55 (Eastern) affecting Kingdom Halls having iMacs, ATAs, VoIP software. Web pages were also affected, as well as the toll-free and other phone numbers.Service was promptly restored. Remedial steps were taken to address the underlying issues.
2016-01-02 Normal system operation.No issues to address.
2016-01-01 Normal system operation.No issues to address.
2015-12-31 Normal system operation.No issues to address.
2015-12-30 Normal system operation.No issues to address.
2015-12-29 Normal system operation.No issues to address.
2015-12-28 Normal system operation.No issues to address.
2015-12-27 Normal system operation.No issues to address.
2015-12-26 Normal system operation.No issues to address.
2015-12-25 Normal system operation.No issues to address.
2015-12-24 Normal system operation.No issues to address.
2015-12-23 Previous day's iMac problem persisted. Some listeners experenced delayed call backs prior to 19:30 (Eastern). Kingdom Halls having meetings at 19:30 (Eastern) were not affected.Additional changes made on the server side to address the iMac issue. Call back delays were related to a new call scheduling feature, and are now resolved.
2015-12-22 Frequent disconnections from MetroConf experienced by iMac computers using KHAudio. Others were not affected.Configuration changes made on the server side.
2015-12-21 Normal system operation.No issues to address.
2015-12-20 Normal system operation.No issues to address.
2015-12-19 Normal system operation.No issues to address.
2015-12-18 Normal system operation.No issues to address.
2015-12-17 Normal system operation.No issues to address.
2015-12-16 Normal system operation.No issues to address.
2015-12-15 Normal system operation.No issues to address.
2015-12-14 Normal system operation.No issues to address.
2015-12-13 Some Internet listeners were not able to connect.Due to popularity of this new feature capacity was reached. Capacity has now been increased.
2015-12-12 Normal system operation.No issues to address.
2015-12-11 Normal system operation.No issues to address.
2015-12-10 Normal system operation.No issues to address.
2015-12-09 Normal system operation.No issues to address.
2015-12-08 Normal system operation.No issues to address.
2015-12-07 Normal system operation.No issues to address.
2015-12-06 Brief period of choppiness from 11:06 (EST) to 11:16 (EST) affecting some listeners.Most likely a problem with one or more core routers - resolved by data center personnel.
2015-12-05 Normal system operation.No issues to address.
2015-12-04 Normal system operation.No issues to address.
2015-12-03 Normal system operation.No issues to address.
2015-12-02 Normal system operation.No issues to address.
2015-12-01 Normal system operation.No issues to address.
2015-11-30 Normal system operation.No issues to address.
2015-11-29 Normal system operation.No issues to address.
2015-11-28 Normal system operation.No issues to address.
2015-11-27 Normal system operation.No issues to address.
2015-11-26 Normal system operation.No issues to address.
2015-11-25 Normal system operation.No issues to address.
2015-11-24 Normal system operation.No issues to address.
2015-11-23 Normal system operation.No issues to address.
2015-11-22 10:00 (EST) Total number of connected listeners in the report did not display correctly.Problem was resolved before the end of the meetings.
2015-11-21 Normal system operation.No issues to address.
2015-11-20 Normal system operation.No issues to address.
2015-11-19 Normal system operation.No issues to address.
2015-11-18 Normal system operation.No issues to address.
2015-11-17 Normal system operation.No issues to address.
2015-11-16 Normal system operation.No issues to address.
2015-11-15 Normal system operation.No issues to address.
2015-11-14 Normal system operation.No issues to address.
2015-11-13 Normal system operation.No issues to address.
2015-11-12 Normal system operation.No issues to address.
2015-11-11 Normal system operation.No issues to address.
2015-11-10 Some callers experienced choppiness.The cause was associated with a carrier serving South/Central Ontario. The situation resolved itself by the end of the meetings and continues to be monitored closely.
2015-11-09 Normal system operation.No issues to address.
2015-11-08 Normal system operation.No issues to address.
2015-11-07 Normal system operation.No issues to address.
2015-11-06 Normal system operation.No issues to address.
2015-11-05 Normal system operation.No issues to address.
2015-11-04 Normal system operation.No issues to address.
2015-11-03 Normal system operation.No issues to address.
2015-11-02 Normal system operation.No issues to address.
2015-11-01 Normal system operation.No issues to address.
2015-10-31 Normal system operation.No issues to address.
2015-10-30 Normal system operation.No issues to address.
2015-10-29 Some callers were directed to a 917 access number.Temporary changes to the dialplan were made to restore normal call flow. The problem was identified and corrected.
2015-10-28 Normal system operation.No issues to address.
2015-10-27 Some callers experienced dropped calls between 8:45 pm (EDT) and 9:05 pm (EDT).Most likely cause has to do with server issues on 10/25 (improper server reboot by data center personnel). Server reboot was performed again on 10/28 and it is fully operational.
2015-10-26 Normal system operation.No issues to address.
2015-10-25 A series of outages were observed. At 10:30 am (EDT) the web caller reports returned an error. Some jitter (choppiness) was noted at approximately the same time. At 11:30 am (EDT) some callers reported hearing a recording instructing them to use a different access number. Shortly before 1:00 pm (EDT) an automated backup was started on one of the servers in the data center which caused an unscheduled shutdown.The report problem and jitter (choppiness) were resolved within minutes. The recorded message problem was resolved by a server reboot at 1:30 pm (EDT). Additional servers were also rebooted on the following day. The downed server was bypassed, and service resumed at 3:00 pm (EDT). The server shutdown in the data center was investigated by a data center engineer who identified a problem with the data center backup procedure. A plan of action was outlined to prevent such shutdowns from occurring going forward.
2015-10-24 Normal system operation.No issues to address.
2015-10-23 Normal system operation.No issues to address.
2015-10-22 Normal system operation.No issues to address.
2015-10-21 Normal system operation.No issues to address.
2015-10-20 Normal system operation.No issues to address.
2015-10-19 Normal system operation.No issues to address.
2015-10-18 Some calls were dropped at approximately 11:30 am (EDT). Computer-tablet listeners had difficulty connecting at 1:00 pm (EDT).In most cases callers could call back and continue listening. Changes have been made with the carrier company responsible for the dropped calls. Computer-tablet listening was restored within a few minutes.
2015-10-17 Normal system operation.No issues to address.
2015-10-16 Normal system operation.No issues to address.
2015-10-15 Normal system operation.No issues to address.
2015-10-14 Normal system operation.No issues to address.
2015-10-13 Normal system operation.No issues to address.
2015-10-12 Normal system operation.No issues to address.
2015-10-11 Normal system operation.No issues to address.
2015-10-10 Normal system operation.No issues to address.
2015-10-09 Normal system operation.No issues to address.
2015-10-08 19:30 (EDT) Callers did not correctly appear in the attendance report at the start of the meeting.Problem was addressed in the first part of the meeting.
2015-10-07 Normal system operation.No issues to address.
2015-10-06 Normal system operation.No issues to address.
2015-10-05 Normal system operation.No issues to address.
2015-10-04 Normal system operation.No issues to address.
2015-10-03 Normal system operation.No issues to address.
2015-10-02 Normal system operation.No issues to address.
2015-10-01 Normal system operation.No issues to address.
2015-09-30 Normal system operation.No issues to address.
2015-09-29 Normal system operation.No issues to address.
2015-09-28 Normal system operation.No issues to address.
2015-09-27 Normal system operation.No issues to address.
2015-09-26 Normal system operation.No issues to address.
2015-09-25 Normal system operation.No issues to address.
2015-09-24 Normal system operation.No issues to address.
2015-09-23 Normal system operation.No issues to address.
2015-09-22 Normal system operation.No issues to address.
2015-09-21 Normal system operation.No issues to address.
2015-09-20 09:30-10:30 (EDT): The toll free number at 1-844-221-2100 was unavailable in the early morning. Choppiness (jitter) was observed at 10:00 am, lasting several minutes. The toll-free number problem was quickly resolved with the carrier company and toll-free access restored at approximately 9:40 am. Regarding the choppiness, there were (unexpectedly) 100 more channels in use than is usually the case). The choppiness continued for about 10-15 minutes, and improved to the point of becoming unnoticeable within a few minutes. Provisioning of a new server is underway to increase capacity.